Internal Communications Lead, Plaid
$170.4-224.4k
+ Equity
2+ days a week in office
Data network powering the tools millions of people rely on to live a healthier financial life
Open for applications
Data network powering the tools millions of people rely on to live a healthier financial life
1001+ employees
Open for applications
$170.4-224.4k
+ Equity
2+ days a week in office
1001+ employees
Company mission
To unlock financial freedom for everyone.
Role
Who you are
- At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder)
- Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated
- Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences
- Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred
- Experience with producing high quality and engaging All Hands team meetings
- Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications
- Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc
- High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
- Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work
- Video editing + AI skills a plus
- We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
What the job involves
- As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead
- This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management
- This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company
- You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work
- You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments
- You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)
- Executive Communications
- Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences
- Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications
- Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company
- Company-Wide Internal Communications:
- Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI
- Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates
- Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission
- Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale
- Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work
- Cross-Functional Partnership:
- Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging
- Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements
- Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded
- Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence
- Program Systems, Channels, and Tools:
- Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company
- Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why
- Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid
- Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount
- Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels
- Employer Brand + Culture:
- Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven)
- Own and continuously improve content on Plaid.com/careers
- Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid
Our take
Plaid builds infrastructure that allows consumers to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.
Plaid has integrated with over 12,000 financial institutions in the US, Canada, the UK and Europe. And about a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs).
The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts. This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$575m
LATE VC
Apr 2021
$425m
SERIES D
Total funding: $1.3bn
Company benefits
- Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
- Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
- Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Perret
(Co-Founder & CEO)Previously, Zach was a Consultant at Bain and a Research Fellow and Trustee at Duke before co-founding Plaid ion 2012.
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