Senior Technical Writer, Justworks
Contract
This position is paid on an hourly basis, at a rate of $80-100 per hour, depending on experience.
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
This position is paid on an hourly basis, at a rate of $80-100 per hour, depending on experience.
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- As a Contract Senior Technical Writer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Demonstrated ability to create high-quality written knowledge content
- Ability to make complicated processes understandable
- Understanding of contemporary practices for creating content that is accessible, usable, and well-structured
- Ability to engage stakeholders in knowledge-gathering interviews and follow-up communication
- Ability to manage the work of one or more other writers
- Ability to work as part of a mulit-disciplinary design team
- Willingness to pivot when needed to accommodate shifting priorities
- In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
- Minimum of 7+ years of experience in editorial content writing, knowledge management, or journalism
- A portfolio of work or similar samples of relevant writing
- A background in journalism (or similar expository writing) is preferred
- This role is a hybrid remote / in-person at our New York City office. Please expect to be in the office 2-3 days a week
What the job involves
- At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Senior Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience
- As a Contract Senior Technical Writer, you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients
- This role will require a combination of user-centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision
- In this role, you will be responsible for coordinating the intake of knowledge from subject matter expert stakeholders. You will lead interviews (in-person and virtual), ask the right questions, and produce the documentation that captures those SME's expertise
- Gain an understanding of Justworks' products and services
- Develop discussion guides and other artifacts to guide stakeholder discussions
- Engage with cross-functional SMEs and manage scheduling for intake sessions
- Create user-friendly documentation of processes and workflows
- Write, edit, and review documentation to maintain a high level of quality
- Follow internal accepted standards for style, structure, and tone
- Oversee and contribute to the work of other writers and knowledge professionals
- Perform other related responsibilities as needed based on department and/or organizational needs
- This is a fixed term contract role for 6 months
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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