Partner Success Manager, Gusto
GustoPro
$145-209k
OTE
Salary dependent on location. + This OTE is structured with a target 80% base pay and 20% commission pay with an uncapped commission structure.
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$145-209k
OTE
Salary dependent on location. + This OTE is structured with a target 80% base pay and 20% commission pay with an uncapped commission structure.
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 6+ years total work experience in partner management, account management, or customer success, with a strong focus on enterprise clients
- 4+ years of experience in a customer-facing role
- 2+ years of experience working closely with sales teams is preferred
- Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs
- Exceptional communication, presentation, and interpersonal skills – you're a relationship builder!
- Empathic communication (especially listening) skills
- Strong analytical and problem-solving abilities – you're a strategic thinker
- Ability to quickly learn our product and become a credible advisor to partners
- Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
- Ability to thrive in a fast-paced, dynamic environment and embrace change
- Experience with CRM and Success software (e.g., Salesforce, Tableau) and Learning Management Systems
- A "builder" mentality – excited to help us shape the future of partner success at Gusto
What the job involves
- As a Partner Success Manager, you'll be a critical player in expanding Gusto's reach within the accounting market, specifically focusing on our largest and most strategic accounting partners
- This isn't just a support role; it's an opportunity to shape our enterprise partner success motion, working closely with leadership to define best practices and drive significant growth
- Your work will directly impact how prominent accounting firms leverage technology to better serve their diverse client base
- You'll engage with C-level executives, senior practice managers, and other key stakeholders at leading accounting firms, focusing on large regional and national players
- You'll act as a strategic advisor, deeply understanding their unique challenges and demonstrating how GustoPro can address those needs, boost efficiency, enhance client service offerings, and drive firm growth
- We're looking for a true "builder" – someone who's excited to wear multiple hats, contribute to the development of systems and processes, and thrive in a fast-paced, dynamic environment
- Comfort with ambiguity and the ability to adapt and pivot when needed is essential
- Build deep relationships with key stakeholders at large accounting firms to ensure they maximize GustoPro's value
- Manage onboarding and provide tailored training to partners at large firms, focusing on their specific needs and workflows
- Develop and execute strategies to increase GustoPro adoption and engagement across large accounting firms. This includes collaborating with partner firms to develop co-branded content, case studies, and other resources that showcase successful GustoPro implementations and best practices
- Provide expert guidance to senior leadership at prominent firms on strategically leveraging GustoPro for operational efficiency and growth
- Partner closely with the Enterprise Account Management team to develop joint success plans for shared clients, ensuring seamless onboarding, ongoing support, and identification of expansion opportunities
- Partner with Sales, Marketing, and Product teams to address partner needs and provide feedback on product development
- Track key metrics for large firm partnerships and develop strategies to optimize performance and ROI
- Represent the voice of GustoPro partners within Gusto, ensuring their feedback influences product and service improvements
- Contribute to the development of tailored partner programs for large accounting firms to enhance success and strengthen the GustoPro ecosystem
- Maintain deep knowledge of the accounting industry, regulations, and GustoPro's evolving features
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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