Senior IT Support Technician, ZipRecruiter

Salary not provided

The US base pay range for this full-time position is $34.75/hr-$48.00/hr

macOS

Windows

Okta

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Los Angeles

5 days a week in office (Santa Monica, CA)

Online employment marketplace

Be an early applicant

Online employment marketplace

1001+ employees

B2CB2BMarketplaceRecruitment

Be an early applicant

Salary not provided

The US base pay range for this full-time position is $34.75/hr-$48.00/hr

macOS

Windows

Okta

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Los Angeles

5 days a week in office (Santa Monica, CA)

1001+ employees

B2CB2BMarketplaceRecruitment

Company mission

To help people find meaningful employment

Job

Company

Role

Who you are

We’re looking for a friendly, resourceful Sr. IT Help Desk Specialist with 2–3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment
2–3 years of IT support experience in a mixed Apple/Windows environment
Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira). Identity Management a plus (SSO, Okta, etc)
Excellent communication skills, patience, and a customer-first mindset
Ability to prioritize and manage multiple tasks with attention to detail and follow-through
A proactive, team-oriented approach and genuine interest in helping people

What the job involves

Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee
Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components
Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices
Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date
Create and maintain IT “How To Documentation”
Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication
Assist with departmental projects such as software rollouts, security initiatives, and process improvements
Proactively identify and suggest ways to improve IT processes, workflows, and user experiences

Our take

Founded in 2012, ZipRecruiter has grown from a tool to help small businesses distribute job postings affordably to an employment marketplace used by millions of people.

Users can search for jobs on the site or app, as well as sign up for job alerts. Job alerts are tailored to the information that job seekers provide, reducing the spam that other services can generate.

Lately, ZipRecruiter has been working to enhance the experience for job seekers and hirers on its platform. For example, it partnered with iCIMS to make its recruitment process faster and simpler. The company also acquired UK-based job comparison site Breakroom, with intentions to launch its service in the US.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.6)

Company

Company HQ

Downtown, Santa Monica, CA

Leadership

Ian Siegel

(CEO)

Previously CPO at MyLife.com, VP of Product and Technology at Pictage.com and VP of Web Development at Rent.com and Stamps.com.

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