Technical Support Engineer, Salesforce
Spanish + English
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English
- You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices
- Fluent professional communication skills (written and spoken) in both Spanish and English
- Proven background in customer success, technical support, or application support
- Ability to explain complex technical concepts clearly to non-technical business stakeholders
- Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels
Desirable
- Prior experience in Tier 2/Tier 3 technical support or SaaS application support
- Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
- Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture
- Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus
What the job involves
- Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin
- You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues
- Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
- Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
- Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service
- Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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