Principal Product Manager, Toast
Toast Now
$146-234k
+ Bonus/commissions for eligible roles + Equity
More information about location
2 days a week in office
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$146-234k
+ Bonus/commissions for eligible roles + Equity
More information about location
2 days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- You thrive in a fast-paced environment where ambitious goals and big challenges are the norm
- You have a strong foundation in product management, but what sets you apart is your ability to hold a large cross-product context, build deep customer connections, and partner with domain product teams to drive impact at scale
- You are obsessed with numbers, constantly digging into data to uncover insights and push beyond surface-level conclusions
- You have a track record of finding creative answers to complex questions—turning ambiguity into opportunity
- Proven experience as a Product Manager at a Principal/Staff/Director level, ideally with mobile product experience
- Strong analytical mindset with a track record of using data to drive decisions
- Exceptional ability to build relationships across engineering, design, marketing, and other product teams
- Ability to operate in high-visibility, high-stakes situations, answering tough questions and influencing leadership
- Entrepreneurial mindset—comfortable with ambiguity and capable of turning vision into execution
What the job involves
- We’re looking for a Principal Product Manager who can not only drive product innovation but also navigate the complexity of Toast’s broader ecosystem
- You’ll work closely with a high-caliber team of engineers, designers, and researchers to shape the future of Toast Now—not just as a standalone product, but as a platform that integrates seamlessly across Toast’s ecosystem, enabling new capabilities for restaurant managers and other teams
- This role offers significant exposure to leadership and calls for someone who can think critically under pressure, engage in productive discussions, and build alignment across teams
- You can take complex ideas, break them down into smaller components, and rally teams across the company to build and launch them successfully
- Own and drive the roadmap for Toast Now, reimagining how restaurant managers engage with Toast on mobile
- Work closely with engineers and designers to concept, prototype, ship, measure, and iterate on product features
- Hold and integrate platform-level context across Toast’s ecosystem, ensuring that Toast Now not only delivers a best-in-class experience for restaurant managers but also serves as a foundation that other teams and products can build upon
- Research and engage deeply with customers—whether through direct conversations, sales interactions, or support calls
- Operate at both strategic and executional levels, translating vision into detailed product requirements and cross-functional execution plans
- Champion customer needs internally by building strong relationships across teams, ensuring Toast Now’s platform capabilities align with broader company objectives, and influencing decisions with data and insights
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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