Senior Services Engineer, Axway
B2Bi/CFT
More information about location
API management platform & IT infrastructure solutions
Be an early applicant
API management platform & IT infrastructure solutions
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help businesses make good decisions about their digital strategy.
Role
Who you are
- 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support
- Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence
- Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level
- Ability to clearly articulate the value of technical capabilities to diverse audiences
- Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction
- Experience engaging with customers in a consultative capacity and building strong internal and external relationships
- Experience with incident, problem, change, request, release, and major incident management processes
- Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills
- Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred
- Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience
- Strong communication (both written and verbal) and client interfacing skills
- Customer/Front Office engagement experience
- Able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenance
- Quick learner with an ability to acquire new skills in a short time
- Flexible to work with and a good team player
- Enterprise B2B and MFT: Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments
- Axway Products (Preferred): B2Bi, TransferCFT, Sentinel, Secure Relay, Event Router
- Protocols: AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, SSH
- Platforms: Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka (preferred)
- Networking & Connectivity: Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications
- Security: Strong understanding of secure communications, public key infrastructure (PKI), certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption technologies, and secrets management
- Cloud Awareness: Azure, AWS, and GCP fundamentals; object storage and hybrid connectivity
- Monitoring, Observability & IT Service Management: Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure
- Automation: Shell scripting, Python, PowerShell
- AI Awareness: LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls
What the job involves
- Axway is currently seeking a Senior Services Engineer with strong hands-on experience in enterprise B2B Integration, Managed File Transfer, and production operations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery is essential to succeed in this role
- Provide L2/L3 RUN support for production and non-production integration platforms and services; manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments. Lead critical incident restoration, technical escalations, post-incident reviews, and proactive monitoring of failures and alerts. Major incident handling. Familiar with ITIL concepts and experienced in the use of service management tools like ServiceNow, etc
- Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols. Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, file reprocessing, and maintain implementation standards, procedures, and operational runbooks
- Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms. Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components. Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies
- Plan and execute Disaster Recovery (DR), High Availability (HA), failover, recovery validation, and maintenance activities. Drive root cause analysis, implement corrective and preventive actions, enhance monitoring and automation, improve capacity planning and platform reliability, and proactively identify and resolve recurring operational issues
- Support audit and compliance activities through accurate operational evidence, documentation, and traceability. Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate effectively during incidents, changes, maintenance, and service reviews; mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices
Our take
As the digital migration of enterprises accelerates, companies must be increasingly cautious about the safety and security of their data. As part of the transference of data, sensitive information must often pass across multiple old and new technologies, putting it at risk. Axway provides tools that integrate and move data securely.
Ahead of the digitisation curve, Axway’s 20 years of experience in the API management sector have helped it develop several key products. Its Amplify Platform helps companies reduce the complexity of APIs and encourages their adoption. Its Axway B2B Integration platform enables crucial EDI and API integration flows for multinational corporations, which are most at risk of lost, leaked or stolen data.
Through its secure, flexible and compliant tools, Axway helps large companies process tens of billions of dollars annually. Its consistency and ability to keep pace with tech developments is what has enabled Axway to maintain a strong post-IPO position within its sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Personal development plan and training plan
- Private medical insurance with dental included
- Flexible working hours when needed and remote work policy (60% remote work)
- Friendly working environment with experienced professionals
- Potential for growth in an international company
- Extra paid vacation days – 25 days/year
- Open games area – table tennis, sports and more!
- Benefits such as gym access, Bookster, Safari, Amazon – E-library, Udemy platform
- Team-buildings, Fun Day, Christmas Party etc.
Company HQ
Kierland, Phoenix, AZ
Leadership
Patrick Donovan
(Group CEO)Previously CFO at Axway, VP of Finance at iCrossing and Director of Finance at Quality Care Solutions and Optika. Was also a General Accounting Manager at Western Pacific Airlines.
Roland Royer
(Company CEO)Previously the Chief Customer Officer at the company. Before that, they were a Product Manager at sneda and Presales Consultant at COFET.
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