Billing Specialist, Vanta
$81-95k
+ Offers Equity
Automated compliance and security provider
Posted today
Automated compliance and security provider
501-1000 employees
Posted today
$81-95k
+ Offers Equity
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- 2+ years experience working in billing in a SaaS environment
- Experience working with Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, Bill.com and Tesorio
- Excellent customer service skills with the ability to foster positive relationships with customers and co-workers
- Ability to multitask and prioritize accordingly
- High attention to detail
- Excellent and effective written and verbal communication skills
What the job involves
- As the Billing Specialist at Vanta, you will own the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and provide excellent customer service to external and internal customers
- In this high-volume role, the Billing Specialist I is prioritizing tasks and using critical thinking to complete work
- Maintaining accurate customer records and timely collection of accounts is critical to Vanta’s continued growth
- As the Billing Specialist I, you will be responsible for timely correspondences with our external and internal customers
- Provide billing support to our customers through Zendesk with timely responses and resolutions to their inquiries within the established SLAs
- Investigate, address, and resolve customer billing issues. Work with customers (internal and external) to implement corrective actions to minimize or eliminate recurrence in the future
- Daily entry and distribution of customer invoices, order form review, and changes in customer information
- Support cross functional and billing initiatives and projects
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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