Junior Support Engineer, Checkly

$57-79k

+ Stock options. Compensation is dependent on location

JavaScript

Node.js

Git

REST API

Junior level

Remote from Canada, US

More information about location

Monitoring and testing platform for DevOps teams

Job no longer available

Monitoring and testing platform for DevOps teams

21-100 employees

B2BAnalyticsSaaSAPIDevOpsAutomation

Job no longer available

$57-79k

+ Stock options. Compensation is dependent on location

JavaScript

Node.js

Git

REST API

Junior level

Remote from Canada, US

More information about location

21-100 employees

B2BAnalyticsSaaSAPIDevOpsAutomation

Company mission

To create the best active monitoring platform for developers. A platform that makes reliability delightful.

Job

Company

Role

Who you are

Initial work experience in a technical role e.g. developer
Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred)
Familiarity with web technologies (HTTP, REST, Chrome DevTools)
Basic understanding of SDLC, CI/CD practices, source control (git)
Empathy: you enjoy working with customers and solving their problems
Excellent written English skills
Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others

What the job involves

We're looking for a Junior Support Engineer to help developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users
You will be our second Support Engineer and the first one in the Americas, and will report to Giovanni Rago, Checkly’s Head of Customer Solutions
You will be responsible for addressing our end-users' complex problems
Advise customers how to solve complex technical challenges, diving deep into code
Be the first point of contact for customer requests
Investigate and reproduce issues
Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly
Contribute to and shape support processes going forward

Application process

Please type “RACCOON” in the cover letter section of your application. You can add more, but this should be the first word

Our take

DevOps introduced more automation to the software development process and lifecycle, allowing new applications to be on the market at a quicker pace. But with progress comes changes and new requirements for developing, testing, and deploying applications, thus requiring transformation for modern monitoring systems.

Checkly is an active monitoring platform designed for developers. The API is programmable, flexible, and works well with JavaScript. Checkly allows cross-functional DevOps and engineering teams to run deep API monitoring and Javascript-powered flexible frontend tests across 20+ global data center locations.

The transaction monitoring tool makes it easy to regularly test interactions with front-end websites without having to actually write any code. Pricing for its services starts at $7 per month for individual developers, with plans for small teams starting at $29 per month. Looking ahead, funding will be used to expand Checkly’s engineering team and build out its platform.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jul 2024

$20m

SERIES B

Jun 2021

$10m

SERIES A

Total funding: $32.3m

Company benefits

Competitive salary & stock options
$1,000 learning & visiting budget
27 days of vacation & local public holidays
Inclusive health package
Home office setup
Work remotely
Team retreats
Paid sick leave
Employment & contractor options
Inclusive paid parental leave

Company HQ

Friedrichshain, Berlin, Germany

Leadership

Hannes Lenke

(CEO & Co-Founder)

Hannes started his career as a software developer and is an experienced entrepreneur and tech leader. Hannes has experience as a consultant before he founded his first company. Hannes co-founded Checkly in 2018.

Tim Nolet

(Co-Founder)

Tim has 20 years experience in enterprise and Java. Tim originally studied to be an art historian. Tim founded Checkly in 2018.

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