Junior Support Engineer, Checkly
$57-79k
+ Stock options. Compensation is dependent on location
More information about location
Monitoring and testing platform for DevOps teams
Open for applications
Monitoring and testing platform for DevOps teams
21-100 employees
Open for applications
$57-79k
+ Stock options. Compensation is dependent on location
More information about location
21-100 employees
Company mission
To create the best active monitoring platform for developers. A platform that makes reliability delightful.
Role
Who you are
- Initial work experience in a technical role e.g. developer
- Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred)
- Familiarity with web technologies (HTTP, REST, Chrome DevTools)
- Basic understanding of SDLC, CI/CD practices, source control (git)
- Empathy: you enjoy working with customers and solving their problems
- Excellent written English skills
- Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others
What the job involves
- We're looking for a Junior Support Engineer to help developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users
- You will be our second Support Engineer and the first one in the Americas, and will report to Giovanni Rago, Checkly’s Head of Customer Solutions
- You will be responsible for addressing our end-users' complex problems
- Advise customers how to solve complex technical challenges, diving deep into code
- Be the first point of contact for customer requests
- Investigate and reproduce issues
- Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly
- Contribute to and shape support processes going forward
Application process
- Please type “RACCOON” in the cover letter section of your application. You can add more, but this should be the first word
Our take
DevOps introduced more automation to the software development process and lifecycle, allowing new applications to be on the market at a quicker pace. But with progress comes changes and new requirements for developing, testing, and deploying applications, thus requiring transformation for modern monitoring systems.
Checkly is an active monitoring platform designed for developers. The API is programmable, flexible, and works well with JavaScript. Checkly allows cross-functional DevOps and engineering teams to run deep API monitoring and Javascript-powered flexible frontend tests across 20+ global data center locations.
The transaction monitoring tool makes it easy to regularly test interactions with front-end websites without having to actually write any code. Pricing for its services starts at $7 per month for individual developers, with plans for small teams starting at $29 per month. Looking ahead, funding will be used to expand Checkly’s engineering team and build out its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2024
$20m
SERIES B
Jun 2021
$10m
SERIES A
Total funding: $32.3m
Company benefits
- Competitive salary & stock options
- $1,000 learning & visiting budget
- 27 days of vacation & local public holidays
- Inclusive health package
- Home office setup
- Work remotely
- Team retreats
- Paid sick leave
- Employment & contractor options
- Inclusive paid parental leave
Company values
- We talk to customers, we ship features
- The customer comes first. All interactions matter. We ship communication & features
- We assume good intentions
- People have many sides. Stories have many sides. Don't judge before learning and listening
- We are reliable and trustworthy
- Customers need to trust us, when they lost trust in themselves
- We balance art & engineering
- Sometimes the mathematical solution is the right one. Sometimes what feels right is right
- We support open source
- We donate 1% of MRR to non-corporate backed Open Source projects
Company HQ
Friedrichshain, Berlin, Germany
Articles
Leadership
Hannes Lenke
(CEO & Co-Founder)Hannes started his career as a software developer and is an experienced entrepreneur and tech leader. Hannes has experience as a consultant before he founded his first company. Hannes co-founded Checkly in 2018.
Tim Nolet
(Co-Founder)Tim has 20 years experience in enterprise and Java. Tim originally studied to be an art historian. Tim founded Checkly in 2018.
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