Director of Benefits Operations, Paylocity
$138-225k
+ Eligible for an annual bonus and restricted stock unit grant based on individual performance
5 days a week in office (Schaumburg, IL or Rochester, NY)
Cloud-based HR, payroll and spend management software solutions
Be an early applicant
Cloud-based HR, payroll and spend management software solutions
1001+ employees
Be an early applicant
$138-225k
+ Eligible for an annual bonus and restricted stock unit grant based on individual performance
5 days a week in office (Schaumburg, IL or Rochester, NY)
1001+ employees
Company mission
To create workplaces where employees thrive, and businesses excel.
Role
Who you are
- Bachelor’s degree required
- Min 10 years in an operational management role in a high volume environment
- Knowledge of management concepts and practices including supervising and motivating employees, performance management and employee development/training
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required
- Demonstrated use of a Process Improvement methodology is required
- Strong communication skills with external parties required
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
What the job involves
- Benefits Enhanced and Benefits Enterprise are the tools Paylocity's customers depend on to administer workforce benefits
- The Director of Benefits Operations leads the teams that deliver that experience behind the scenes: Third-Party Administration (TPA) services, Electronic Data Interchange (EDI) implementation and maintenance, and COBRA administration. The majority of the role focuses on TPA operations, including carrier and vendor relationships, eligibility and enrollment accuracy, and service quality
- Benefits Administration is a core part of Paylocity's HR suite and underpins our broker channel sales strategy. This leader sets the vision and structure for the function, builds the controls and KPIs that keep it accurate and compliant, and works with systems development teams to build the capabilities customers need
- The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Lead three areas of responsibility: TPA operations (the majority of the role), EDI implementation and operations, and COBRA administration
- Define the vision, goals, and operating model for the Benefits TPA, EDI, and COBRA teams
- Oversee day-to-day TPA operations, including eligibility, enrollment, and change processing, and meet published SLAs
- Manage carrier and vendor relationships, including performance against SLAs, escalations, and joint process improvement
- Lead implementation of new EDI connections, initiatives, and upgrades, and ensure integrations work reliably with Paylocity's benefits and payroll/HR systems
- Monitor EDI file quality, error rates, and turnaround, and drive improvements
- Oversee COBRA administration, including qualifying event processing, notices, and premium and election tracking, and ensure compliance with federal and state requirements
- Ability to lead integration of AI capabilities into core business processes, championing change management, and ensure measurable improvements in efficiency, decision quality, and client experience
- Collaborate with nearshore site leadership to address staffing needs, operational performance, employee engagement, and process consistency across nearshore teams
- Partner with Legal, Compliance, and external vendors to maintain audit readiness and keep processes current as regulations change
- Capture customer and operational data, and partner with systems development teams to prioritize and build Benefits Administration capabilities
- Develop KPIs and quality controls using a recognized methodology such as Lean Six Sigma, and report results to senior management
- Lead staffing, development, and morale across Benefits TPA, EDI, and COBRA teams, and mentor leaders across the operations department
- Communicate effectively across Benefits departments and with internal and external partners
- Lead or participate in cross-departmental strategic initiatives
- Travel requirements will vary throughout the year but are expected to average approximately 25%
Our take
HR and payroll can quickly become a headache and businesses are often juggling different systems for payroll, benefits, hiring and employee data, creating extra admin and room for mistakes. So, as companies grow, keeping everything simple gets harder.
Paylocity tackles this by bringing HR, payroll, finance and IT tools together in one platform. It covers everything from payroll and benefits to recruiting and employee engagement, while its AI tools are designed to take care of more of the repetitive works.
The platform is used by more than 41,000 clients and now Paylocity is looking to go beyond payroll and become a bigger part of how businesses manage their people - using AI to make HR less about paperwork and more about people.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
Mar 2020
$23.5m
SERIES A
Total funding: $90.5m
Company benefits
- Paid Parental Leave
- Adoption Assistance
- Miltstork program for moms who travel on business to ship breastmilk and get fully reimbursed
- Health and wellness programs ranging from Lyra to Garner to Hinge Health
- Health insurance
- Discounted Employee Stock Purchasing program
- Tuition Reimbursement
- SoFi program to consolidate and refinance federal and private student loans
- Volunteer In Action program for paid time off to volunteer
- Onsite workout facilities
- Healthy snack options like fresh fruit, hummus, and trail mixes onsite only
- Sparkling and flat flavored water, gourmet coffee drinks, hot chocolate onsite only
Company HQ
Schaumburg Township, Schaumburg, IL
Leadership
Toby Williams
(CEO & President)Toby joined Paylocity in 2017 as CFO, they then became Co-CEO in 2022 and CEO in 2024. Prior to Paylocity, they spent nearly 7 years at Ellucian as an SVP and Chief Product & Strategy Officer.
Ryan Glenn
(CFO)Ryan joined Paylocity in 2013 as VP of FP&A & Investor Relations and moved into the role of CFO in 2022. Prior to Paylocity, they were a Manager of Capital Markets at PWC. They graduated from Cornell University with an MBA in Finance.
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