Customer Success Manager, BlackCloak
Enterprise
$90-100k
Offers equity
More information about location
Digital executive protection
Job no longer available
Digital executive protection
101-200 employees
Job no longer available
$90-100k
Offers equity
More information about location
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- Bachelor’s degree in a relevant field; advanced degree is a plus
- 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
- Familiarity with cybersecurity and privacy concepts
- Strong communication and interpersonal skills
- Ability to gather and interpret information to support client success
- Motivated to deliver great results and able to work with some independence
- Strong organizational and time management skills
- Willingness to travel to meet with clients when necessary
- If you have a passion for building relationships and driving impactful change for clients, this is a great role for you
What the job involves
- BlackCloak is seeking a motivated and skilled Client Success Manager to join our dynamic team
- As a Client Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of our enterprise champions and clients
- You will establish relationships with key clients and proactively engage with them to understand their business and needs
- Build and maintain relationships with enterprise clients
- Gain an understanding of clients' primary needs and support their cybersecurity efforts
- Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
- Provide ongoing support to clients, helping them maximize the value of our services
- Monitor client accounts and identify potential issues, recommending solutions as needed
- Communicate updates and utilization highlights to clients
- Work with internal teams to address client needs and ensure satisfaction
- Support a consistent and positive client experience across their journey
- Collaborate with cross-functional teams to support client issues and enhance the customer experience
- Gather client feedback and provide insight for product improvement and enhance overall client experience
- Utilize CRM to track activity, analyze data, and identify trends
- Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
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