IT Operations Specialist, Cloudflare

• 3–5 years of hands-on IT experience with a focus on corporate office IT management, event support, and AV technology
• Strong onsite troubleshooting skills for hardware, software, and network issues
• Experience managing AV solutions for corporate events, conferences, and executive meeting spaces
• Knowledge of video conferencing platforms (Zoom, Google Meet) and AV control systems
• Proven experience providing high-touch IT support for executives and senior leadership
• Strong communication and customer service skills with the ability to work under pressure in high-stakes situations
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Relevant certifications, such as ITIL 4 Foundation, Microsoft 365 Certified: Modern Desktop Administrator, AVIXA CTS, or CompTIA Security+
• This is an onsite, full-time role (5 days a week), ensuring hands-on IT operations support at our corporate office. If you thrive in a fast-paced environment and have a passion for corporate technology, event execution, and high-level IT support, we encourage you to apply!

Desirable

• As an IT Operations Specialist II (P3), you will be a key onsite resource responsible for managing IT operations, corporate event support, advanced audiovisual (AV) solutions, and white-glove service for C-suite executives
• This role is fully onsite, 5 days a week, ensuring smooth IT operations and providing hands-on support for our corporate office. You will oversee conference room technology, IT asset management, and high-profile event execution to ensure a seamless technology experience for employees and executives
• This role reports to the IT Operations Manager and works closely with IT Service Desk, IT Operations Support team, Places and Office team, People Operations team, and business leadership
• Be the primary onsite IT specialist, providing immediate technical support to employees and executives
• Ensure all IT systems, conference rooms, and event spaces are fully operational and proactively address any issues
• Manage IT asset inventory, device provisioning, and lifecycle tracking for the corporate office
• Work with IT and Security teams to enforce compliance, data protection, and access control policies
• Lead IT support for high-profile corporate events, conferences, and executive meetings
• Coordinate with internal teams and vendors for event logistics, live-streaming, recording, and AV setup
• Troubleshoot and resolve real-time technical issues to ensure event success
• Manage and support conference room AV technology, video conferencing platforms (Zoom, Google Meet), and executive briefing centers
• Maintain, configure, and troubleshoot AV hardware, digital displays, microphones, and control systems
• Oversee installation, maintenance, and optimization of AV systems to improve user experience
• Deliver white-glove IT support for senior executives, ensuring seamless device functionality and IT accessibility
• Provide personalized technical assistance for meetings, device setups, and secure remote access
• Rapidly respond to critical IT issues affecting executive users and ensure high-priority resolution