Sales Operations Manager, Nextdoor
SMB
$145-180k
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date
Private social network for neighbours
Be an early applicant
Private social network for neighbours
501-1000 employees
Be an early applicant
$145-180k
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date
501-1000 employees
Company mission
Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Role
Who you are
- 8+ years of demonstrated experience in management consulting, strategic planning, revenue strategy, customer success and/or business operations, and/or the ability to perform at an advanced level in the domain
- 5+ years experience in the digital marketing ecosystem and familiarity with digital advertising platforms
- You will be a self-starter, independent thinker, deeply analytical and detailed-oriented, capable of working in a structured manner to thrive in ambiguity
- Passion for building a new business from the ground-up
- Incredible focus on the customer
- Excellent communication and interpersonal skills
- Experience manipulating complex and large data sets
What the job involves
- As the SMB Revenue Strategy & Operations Lead at Nextdoor, you’ll partner with the SMB leadership team to identify strategic priorities and opportunities for future growth and efficiencies
- You deeply understand our customer journey and needs, industry/competitor trends
- You’ll scope and size strategic growth opportunities and business models, and build alignment cross-functionally on the key investment areas
- You’ll also play a key role leading the team operations - tracking progress against strategic and operational initiatives, understanding revenue performance and key drivers, and establishing key principles and frameworks to guide strategic decisions
- You’ll design and launch new SMB revenue streams and customer experiences that drive business growth
- You deeply understand our customer journey and needs, and identify strategic opportunities that will drive acquisition, onboarding and long term success for our customers
- You’ll lead all aspects of the program development for new revenue streams/channels: from business case building, partner/vendor selection, incubation to launching and scaling globally
- You’ll test, incubate, launch and scale new experiences across multiple platforms as well as work cross-functionally to shape the Nextdoor SMB revenue strategy as we continue to grow
- If you want the challenge of fast-paced growth, the satisfaction of seeing your insights and business strategy come to life, and the pride in helping grow a world-class SMB experience, this is the place for you
- Partner with cross-functional teams to develop SMB GTM and business strategies (e.g., multi-year SMB Revenue team plan, monetization strategy, international expansion strategy, and go-to-market channel expansion and business case development)
- Drive business growth through launching new customer experiences and treatments (customer success, sales, support across the lifecycle) and incubate/oversee vendor operations to execute where applicable
- Establish incubation operation to experiment and validate sales/marketing/support motions and customer experiences, prior to scaling; define tools, infrastructure and resources needs to scale
- Partner with Product Management and Engineering to scale learnings into the product experience
- Develop deep understanding of customer behavior and product performance (retention, churn, NPS drivers) to identify priority segments and treatments to maximize outcomes, in partnership with Data Science, Product, Marketing, Support and XFN teams
- Develop strategic perspectives on our core SMB competitors and industry trends to predict what’s coming ahead, reviewing market research, consulting with experts, leading immersions
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Our take
Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.
The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.
The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (2 rounds)
May 2019
$127.2m
Dec 2017
$77.6m
Total funding: $204.8m
Company benefits
- Monthly wellness stipend
- 12 weeks of parental, family or medical leave
- Global end of year shutdown
- Learning and development stipend
- Work from home opportunities
- Health insurance
Company HQ
SoMa, San Francisco, CA
Leadership
Prakash Janakiraman
(Advisor & Co-founder)Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com
David Weisen
(Engineer & Co-founder)Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science
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