Customer Support Representative, BUX
Dutch-speaking
Stocks, crypto & ETF brokerage app
Posted today
Stocks, crypto & ETF brokerage app
101-200 employees
Posted today
101-200 employees
Company mission
BUX's mission is to make investing easy and affordable for all.
Role
Who you are
- Native/fluent proficiency in Dutch and full professional fluency in English (essential)
- A recent Bachelor’s degree (WO/HBO) or equivalent experience
- An eager, proactive "can-do" attitude
- A genuine curiosity or interest in personal finance, financial markets, savings products, and investing
- You have gained exceptional written and verbal communication skills from customer-facing roles, enabling you to know how to explain complex financial concepts clearly and warmly
- A fast learner who thrives in a dynamic scale-up environment, takes ownership of challenges, and adapts well to change
- Self-motivated when working independently, but always ready to jump in and support teammates
- Availability to work 40 hours per week with flexible scheduling when needed
What the job involves
- As a Dutch-speaking Customer Support Representative, you will be the primary link between BUX and our users across the Netherlands. You will solve day-to-day client queries and work closely with internal teams to ensure a smooth product experience
- From day one, this role gives you direct, hands-on insight into how a modern European Fintech operates.
- Through your daily work, you’ll naturally build a solid understanding of our platform, financial products, and regulatory standards, while getting to see firsthand how teams like Operations, Compliance, Product, and Marketing collaborate to support our users
- Build meaningful relationships with our users, delivering high-quality, efficient support via chat, email, and phone
- Play a vital role in onboarding and supporting clients using our new dedicated Savings proposition (flexible savings & term deposits) alongside our core investment platform
- Guide new users through the app and web platforms to ensure a smooth, welcoming onboarding experience
- Stay ahead of the curve on new platform features, market updates, interest rates, and our expanding product suite
- Collaborate directly with Product, Ops, and Compliance teams to resolve complex client queries quickly
- Gather real user feedback on both savings and investing tools, sharing actionable insights across the business to improve our products
- Assist with Dutch translations, customer communication content, and help keep our internal knowledge base accurate and up to date
- Spot opportunities to make our operational workflows smarter, faster, and more client-friendly
Our take
Recent innovations in banking and apps have opened the door for the average consumer to engage in a new set of financial services. BUX facilitates this as Europe’s fastest growing neobroker.
While the application has not reached the omnipresent level of market leaders like Robinhood, BUX is the first and only business to have built a full-stack system of its own, giving it the ability to adapt and scale in a way competitors cannot. Keeping up with the evolving investment space, the company launched BUX Crypto in 2022, granting its thousands of users access to trading cryptocurrencies like Bitcoin.
Also in 2022, the company purchased the retail arm of neobroker Ninety Nine, with all its existing retail customers moving over to BUX. This has significantly bolstered its Spanish marketshare, as it moves ahead with a strategy to double down on its flagship application and help clients build long-term wealth moving into the future. The sale of BUX's Cyprus arm to Coinbase in 2024 will allow BUX to hone in on market presence and product capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$80m
LATE VC
Jun 2019
$8.6m
LATE VC
Total funding: $111m
Company benefits
- Work from anywhere in the world for one month per year
- Unlimited 1-on-1 access to on-demand coaching and mindfulness consultations with psychologists through OpenUp
- A supportive environment that encourages continuous learning and development
- Dedicated training budget for to use towards improving current skills or learning something entirely new
- Celebrations - we make sure to do plenty of fun stuff together, like dinner and drinks or activities like flyboarding, rafting and off-road jeep driving
Company HQ
Plantage, Amsterdam, Netherlands
Leadership
Yorick Naeff
(Co-Founder & CEO)Started at ING as a Management trainee where he became a Senior Manager after only three years. Worked as COO at Bux for 5 years before becoming UK CEO and then CEO of the entire organisation in 2021.
Egbert Pronk
(Co-Founder & CFO)Worked in options trading for over a decade, eventually becoming Head of Trading for Van der Moolen. After that, Egbert worked as CFO for a large consumer baked goods brand based in the Netherlands.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at BUX