Customer Project and Success Manager, Founda
DACH
eHealth solutions for healthcare providers
Open for applications
eHealth solutions for healthcare providers
21-100 employees
Open for applications
21-100 employees
Company mission
To build the global infrastructure that empowers innovators to shape tomorrow's healthcare system.
Role
Who you are
- The ideal candidate is passionate about improving healthcare delivery through digital infrastructure and thrives in environments where innovation meets regulation
- Experience: At least 5-7 years of experience in customer success, customer onboarding, or project management within enterprise B2B SaaS
- Domain Expertise: Proven track record in managing complex software implementation, integration, or digital transformation projects in highly regulated environments (e.g., healthcare, finance)
- Technical Acumen: Familiarity with complex system integrations, data management solutions, and third-party software integrations. Strong understanding of various project management methodologies and experience with CRM/project management tools is essential
- Healthcare Experience: Experience working within or with the healthcare sector, ideally with exposure to interoperability challenges and healthcare IT ecosystems with healthcare standards like HL7, DICOM, FHIR. Comfortable navigating common healthcare challenges like legacy systems and regulatory frameworks
- Skills & Mindset: Strong leadership combined with a hands-on, execution-driven mindset. You possess excellent prioritization, communication, and stakeholder management skills
- Communication: Ability to translate complex interoperability or data challenges into clear project goals for technical and non-technical stakeholders
- Language: Fluent in both English and German
What the job involves
- We are seeking a Senior Customer Projects and Success Manager to take on a key leadership role in ensuring seamless project delivery and long-term customer success across the DACH region
- This role acts as the primary delivery lead for the market, managing complex projects and strategic accounts while driving continuous improvement and mentoring junior team members
- As the Senior CPSM, you will drive market success across three core areas:
- Market Leadership: Own the overall delivery performance for the DACH region, ensuring alignment of project priorities, resource allocation, and timelines with business objectives. Oversee portfolio forecasting, milestones, and revenue recognition, ensuring contractual and financial accuracy. Maintain data hygiene across delivery tools (CRM, project management) to enable reliable reporting and leadership visibility
- End-to-End Project Management: Directly manage a set of strategic projects, handling the full project lifecycle from kickoff through go-live. You will execute project plans, manage timelines, dependencies, and deliverables, while proactively tracking progress, risks, and financials. Utilize Agile and other methodologies to drive problem-solving, manage scope, and ensure alignment between customer goals and Founda’s capacity
- Customer Success & Collaboration: Serve as the primary contact for customers throughout implementation and adoption, building and maintaining strong executive and operational relationships to ensure measurable outcomes and satisfaction. Collaborate closely with Product, Engineering, and Sales teams to integrate customer feedback, align on delivery needs, and identify expansion opportunities
Our take
The healthcare industry has been slow to embrace digital transformation, but Founda is changing that narrative. Founda offers a platform that acts as a vital bridge, connecting healthcare providers, organisations, products, and systems.
The company's primary mission is to foster collaboration and innovation while easing the administrative burden on healthcare professionals, allowing them to focus on their crucial work. Founda's platform accomplishes this by integrating scalable infrastructure into healthcare IT systems, harmonising a diverse range of data standards through a unified API.
Founda collaborates with healthcare systems, applications, and organisations of all sizes, catering to startups as well as large hospitals. As it rapidly expands its global footprint, Founda is poised to become a prominent player in this transformative market, paving the way for a more efficient and interconnected healthcare ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Feb 2021
$15m
SEED
Total funding: $15m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Jan Joost Kalff
(Founder)Previously Co-Founder and CCO of Dimebox, a payment solution company.
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