Fullstack Engineer, Proto
+ Stock options
Visa support
Inclusive chatbots and multilingual contact centre automation
Posted today
Inclusive chatbots and multilingual contact centre automation
21-100 employees
Posted today
+ Stock options
Visa support
21-100 employees
Company mission
To unlock greater inclusivity at a massive scale while generating significant ROI for the institutions that adopt it.
Role
Who you are
- 3+ years work experience with Python and TypeScript Development
- Strong in Python 3 and FastAPI development, including in areas of multi-threading, asyncio and performance optimization
- Strong relational database skills: writing SQL queries or using an ORM
- In-depth knowledge and passion for following best practices
- Adept at finding the right tool for each task, avoiding the NIH syndrome
- Experience with Docker and Docker Compose
- Strong knowledge of Vite and React development and best practices
- Strong knowledge of TypeScript
- Understanding of modern styling techniques such as TailwindCSS
- Familiarity with the principles of Responsive Web Design
- Able to troubleshoot performance problems and memory leaks using Chrome/Safari’s developer tools
Desirable
- Background in natural language processing and/or computational linguistics
- Previous experience in SaaS or AI companies
- Fluency in multiple languages
What the job involves
- As a Fullstack Developer, you will be responsible for the development and maintenance of complex AI Customer Experience (AICX) software and infrastructure
- Build/develop the application, server, services, and database that make up the foundational structure of our web application
- Deliver end-to-end features at the highest standards of quality
- Proactively improve architecture and resolve technical debts
- Maintain a healthy codebase (maintainable, scalable, secure, bug free)
- Acquire a complete understanding of our SaaS products
- Be involved in end to end product development
- Collaborate with our product, QA and client support teams
Our take
Chatbots are more than conversation agents; they have become a tool to ensure outstanding customer support. Proto has quickly positioned itself as the leader for inclusive chatbots and multilingual contact center automation and, with the reality that 62% of customers have switched to a competitor following bad support experience from a company, we can only expect demand for its services to grow.
Staggeringly poor support for consumers in their native languages has led to billions of people being cut from critical digital services. Proto’s dominance in the industry is a result of its existence within the global market, offering AI tools for companies providing support in consumer's mother tongue. Its technology is deployed in over 15 countries, including those in the emerging markets of Africa and Asia, and has served thousands of businesses, expanding its client base to include governments and enterprises in the finance and healthcare sectors.
Proto focus has focused its funding on both product development and global expansion. The company intends to open source its Hermes AI machine learning models via API, as well as grow its workforce in new regions.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2022
$5.6m
SERIES A
Total funding: $5.6m
Company benefits
- Full remote: Work anywhere in the world with stable internet.
- Local co-work: Access any co-work office on Earth (and drink free coffee).
- High and equal salaries: Get paid higher-than-average and equally with global colleagues.
- Laptop incentive: You'll be paid back for work devices and tech upgrades.
- Visa support: Request support with immigration to countries in our corporate group
- Stock options: Qualify for employee stock options with leadership positions.
- Refugee friendly: Proto prioritises candidates who are displaced or relocating due to conflict.
- Health and wellness: Receive dental, vision, and mental health coverage for yourself and family.
Company values
- Gender Equal: Proto strives to maintain an even gender balance with mission-critical leadership opportunities for women
- Multicultural: Proto aligns hiring to local market demands with a focus on polyglots and cross-cultural experience
- Age Neutral: Proto combines the best attributes of each generation with opportunities matched to technical and lived experience
- Helping the underserved: Proto deploys impactful AICX solutions for consumer inclusion and protection in underserved markets
- Human-centered design: Proto works with regulators and leading development agencies to ensure benefits for local consumers
- Equal opportunities: Proto grows with a level playing field of leadership and growth opportunities for its hyper-global team
Company HQ
City Commercial Core, Kitchener, ON
Articles
Leadership
Curtis Matlock
(CEO)Briefly worked as a Research Assistant for CIGI and a Member's Assistant to Canada's Parliamentary Secretary for National Defence. Spent 3 years as the Director of Business Development for Designware and 1 year in the same position for Mappedin.
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