Senior Software Engineer, Cresta
Backend, AI Agent
$205-270k
OTE
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
$205-270k
OTE
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s degree in Computer Science or a related field
- 5+ years of experience in backend system architecture, cloud services, or related technology fields
- Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST
- Previous experience working with Virtual Agent or AI Agent systems
- Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
- Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards
What the job involves
- As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions
- This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance
- While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space
- This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments
- You'll design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
- Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
- Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
- Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
- Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Share this job
View 71 more jobs at Cresta