Customer Operations & Pre-Sales Enablement Manager, LeoLabs
+ Equity
Mapping platform for space
Open for applications
Mapping platform for space
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To provide data-driven transparency and certainty to satellite operators, regulators, space agencies, and industries that rely on satellite services.
Role
Who you are
- 10+ years in military operations, defense, space operations, or complex technical environments
- Experience in customer-facing roles supporting government or enterprise stakeholders
- Strong operational planning and execution skills
- Ability to support both business development and post-sale execution
- Fluent in English and German
Desirable
- Experience in space, aerospace, or national defense organizations
- Familiarity with SaaS platforms or technical solution design
- Experience supporting proposals or technical pre-sales efforts
What the job involves
- LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region
- This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes
- You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs’ capabilities
- Pre-Sales & Strategic Engagement
- Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
- Translate mission needs into operational use cases and solution frameworks
- Represent LeoLabs in customer meetings, industry events, and regional forums
- Customer Operations & Enablement
- Lead onboarding, structured training, and operational readiness programs
- Serve as the primary operational point of contact for EMEA customers
- Define success metrics and monitor adoption and usage
- Provide operational leadership during exercises or critical events
- Cross-Functional Collaboration
- Work closely with Product and Engineering to represent customer requirements
- Develop playbooks and improve operational processes across the customer lifecycle
Our take
Low Earth orbit (LEO) is fertile territory for the new space and satellite startups cropping up all over the world. It offers unrivalled access to lightning-fast communications and high-quality earth imaging - the only issue is, things are getting crowded up there. This in itself creates an access and safety issue for further developments and exploration, and collisions run the risk of creating even riskier levels of space debris.
LeoLabs’ LEO mapping and situational awareness services are designed to help organisations monitor and navigate this clutter, and it has cornered the market. Not only is it the leading company operating in this space, but it’s also been awarded a roster of hefty contracts, including from the US Department of Commerce, the European Space Agency and Japan's Air Self-Defence Force.
LEO's sustainability is an issue that’s only going to get more urgent as tech development continues to drive the direction of global communications and observation. So we may see more players push onto the scene. For now, however, LeoLabs’ impressive global leadership in the field and continued partnership with SRI International (from which the labs originally spun out) mean it has time to consolidate and expand its lead. Substantial funding awarded in 2024 will be used to scale up its end-user applications and partner integrations, and on the back of this, it saw $50 million in new contracts that same year.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$4m
GRANT
Feb 2024
$29m
LATE VC
Total funding: $115m
Company benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
Company HQ
Suburban Park–Lorelei Manor–Flood Park Triangle, Menlo Park, CA
Leadership
Daniel Ceperley
(Co-Founder & CEO)Worked as a Student Researcher at at UC Berkeley, then served as Program Director for Space Debris Tracking at SRI International, from which project LeoLabs spun out.
Edward Lu
(Co-Founder & CTO)Spent over a decade as a NASA Astronaut, then moved into a Program Manager role at Google, then Chief of Innovative Applications at Liquid Robotics. Has also spent two decades as the Executive Director of B612 Foundation.
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