Senior Software Engineer, Connectly.ai

Salary not provided

+ Equity

React

AWS

TypeScript

Python

Kafka

Postgres

DynamoDB

Senior and Expert level

San Francisco Bay Area

Remote from US

Automated customer communication

Open for applications

Automated customer communication

21-100 employees

B2BArtificial IntelligenceMarketingCommunicationCustomer serviceAutomation

Open for applications

Salary not provided

+ Equity

React

AWS

TypeScript

Python

Kafka

Postgres

DynamoDB

Senior and Expert level

San Francisco Bay Area

Remote from US

21-100 employees

B2BArtificial IntelligenceMarketingCommunicationCustomer serviceAutomation

Company mission

To create the AI-powered infrastructure of the future to make a message-first mindset as easy as possible; enabling businesses to operate the full flywheel - marketing, sales, transactions, customer experience -all within the customer’s thread of choice.

Job

Company

Role

Who you are

We’re looking for an exceptional Senior Software Engineer who thrives in building large-scale, enterprise-grade systems and is passionate about shaping how AI transforms retail commerce
This is a role for an independent problem solver who enjoys both deep technical challenges and high-impact product thinking
Exceptional communication skills with both technical and non-technical stakeholders
Deep attention to detail paired with strong system-level thinking — you can zoom out to strategy and dive deep into code
A bias for action and results, with comfort navigating ambiguity and evolving product needs
Genuine curiosity and a drive to stay ahead of the rapidly changing AI landscape
Balance of product sense and technical rigor — you care as much about user experience as you do about system performance
Hands-on experience with prompt design, agent evaluation, and LLM-based system integration is a significant plus
BS or MS in Computer Science or related technical field
5+ years of experience in hands-on software engineering roles
Proven track record building and scaling enterprise systems using Python, AWS, Kafka, Postgres, and/or DynamoDB
Experience with frontend engineering (React, TypeScript, etc.) is a plus
Prior experience developing or deploying conversational AI applications is a strong plus
Experience working in fast-paced, customer-centric environments, ideally in a startup or high-growth tech company
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!

What the job involves

You’ll work across backend and frontend domains, collaborating closely with product, sales, and AI platform teams to design, prototype, and launch powerful conversational experiences for some of Latin America’s largest retailers
Design, build, and launch production-grade conversational AI solutions for enterprise clients, from rapid prototypes to scalable deployments
Collaborate cross-functionally with product managers, designers, and enterprise partners to define user journeys, performance goals, and success metrics
Leverage and contribute to Connectly’s AI platform, working with engineering teams in San Francisco to integrate new capabilities and influence platform direction
Experiment with AI-driven features, including LLM-based agents, retrieval systems, and automation pipelines to continuously improve customer engagement
Develop and maintain backend systems using Python, AWS, Kafka, Postgres, and DynamoDB for scalability and reliability
Establish, track, and iterate on AI performance metrics, leveraging data to optimize outcomes and drive measurable business results
Plan and manage your workstream, making thoughtful tradeoffs between deadlines, quality, and innovation
Mentor teammates, contribute to code reviews, and uphold engineering best practices in a fast-moving, distributed environment

Our take

Most SMBs cannot afford to run a full customer service team and, for this reason, messaging is becoming a vital way for these businesses to communicate with their customers. However, turning these messages into revenue isn't easy, which is where Connectly comes in - solving this problem using AI.

By targeting SMBs, the company has tapped into a large market that has been underserved by marketing AI in recent years. Connectly has partnered with WhatsApp, and accrued impressive funding, both clear indicators of the company's promise.

Connectly's main challenge will be competing with others who are also making moves into the SMB market. However, the backing of WhatsApp and continued investor interest will enable it to scale the business and further enhance its proprietary AI models towards a successful future.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 5 rounds)

Sep 2024

$20m

SERIES B

Sep 2023

$7.8m

SERIES A

Total funding: $34.7m

Company benefits

Significant equity
Remote & hybrid options
Health, dental, and vision insurance for you and your family
Unlimited time off
Flexible work hours
Top of the line workstation
Twice a year to travel to the US
A supportive, caring and learning environment

Company HQ

Rincon Hill, San Francisco, CA

Leadership

Stefanos Loukakos

(Co-Founder & CEO)

Previously worked as a Country Director at Google, and as Director of Blockchain at Facebook. Was SVP of Business at HeadSpin.

Yandong Liu

(Co-Founder & CTO)

Previously worked in Engineering at Uber, and was VP of Engineering at NetEase. Served as CTO of Strava.

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