B2B Credit Control and Accounts Receivable Specialist, Yoto

• Demonstrable experience in B2B credit control within wholesale or retail, including managing large-retailer accounts that apply deductions
• Strong knowledge of NetSuite AR, including customer setup, credit limits, aging reports, deposit applications, credit memos and reconciliation
• Experience disputing chargebacks directly with large retailer AP teams through vendor portals (e.g. Walmart Seller, Nordstrom, Target Partners Online) within retailer filing windows
• Experience investigating and resolving discrepancies across retailer remittances, NetSuite and Shopify (or comparable ERP and ecommerce systems), and experience drafting finance controls such as credit policies, approval matrices and write-off thresholds
• Experience working with retailer AP teams on dispute escalations, with Sales Ops on partner account status, and with Finance colleagues on reporting and audit, with clear written documentation of decisions and approvals
• Demonstrable experience using AI or automation tools in finance work (for example for reconciliation, reporting or document handling), including checking outputs before relying on them

Desirable

• We’re looking for a B2B Credit Control & AR Specialist to join our Finance team and own the order-to-cash cycle for Yoto's fast-growing B2B channel - managing credit risk, accounts receivable, chargeback management and retailer reconciliations across our major US and international retail partners
• Our Finance team supports a global consumer business across hardware, content, subscriptions and royalties, helping make sure Yoto can keep bringing screen-free play to more families
• We’re redesigning our finance processes for an AI-enabled world: we review and simplify each process first, then automate it, so systems handle the processing and our people focus on judgement
• To support this we have a Finance Operating Manifesto, a transformation roadmap of 100+ initiatives, a dedicated Platform Integrations team to partner with, and AI tools already in use across the team
• This role builds the B2B receivables foundations, including credit policy, deduction recovery and live AR reporting, that this work relies on
• Own the full B2B order-to-cash cycle across all retail partners (Walmart, Nordstrom, Sam's Club, Bloomingdale's, Indigo, and others) - invoicing, cash allocation, aging, remittance reconciliation, and monthly AR reporting including balance management and deduction recovery
• Build and run Yoto's chargeback and deduction management function - filing disputes within retailer windows via vendor portals, establishing approval processes, and producing monthly deduction reports
• Design and embed the credit governance framework - credit applications, credit limit setting and approval matrix, NS credit hold workflows, and a documented audit trail
• Manage new retail partner onboarding end-to-end with growth and operations teams - NetSuite customer setup, credit limit setting, resale exemption certificate collection, and integration into the commercial onboarding process
• Own the Shopify to NetSuite month-end reconciliation, working alongside our Workflow Engineer to progressively reduce manual effort as automation matures
• Lead an internal project to give Sales Ops live B2B AR visibility - owning business requirements and delivery with ITBS and the data team, so Finance becomes an enabler rather than a gatekeeper
• Build relationships with AP leads for key partners and retailers