15below
Personalised passenger communications for the travel industry
- 101-200 employees
- B2B
- Travel
- Productivity
- Communication
- West Hill, Brighton and Hove, UK
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Company mission
To make journeys easier and more enjoyable by giving customers and their passengers a stronger sense of control.
Our take
Passengers nowadays have very high expectations regarding customer service when it comes to travelling, asking for 24/7 live updates on any issue that might affect their experience. Travel disruption has traditionally caused both a financial and human drain on resources in the industry, an issue which is only set to get worse as the number of passengers increases over time.
15below was founded with the goal of arming travel companies with the key instruments they need to provide live automated notifications for both passengers and staff. 15below has since grown significantly and is now one of the major suppliers of passenger messaging solutions: The company sends 2.1 million notifications every day, for more than 70 clients (including SWISS, JetBlue and Ryanair) boarding 800 million passengers a year.
Main competitors for 15below are Travelport, Amadeus (which joined forces with 15below in 2019), and Sabre, currently reporting much higher revenues than most other similar companies. Adapting channel strategies to new ways of communicating will be essential for any player in this market in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Leadership
Nicholas Key
(CEO)They are a qualified Developer having studied Computer Science at university. Started off as a Commercial Director before becoming the CEO of 15below.