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15below
Personalised passenger communications for the travel industry
- 21-100 employees
- B2B
- Travel
- Productivity
- Communication
- Brighton, Brighton and Hove, UK
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Company mission
Their mission is to be pioneers in travel communication and passenger experience advocates, set on making travel stress-free for all.
Our take
Passengers nowadays have very high expectations regarding customer service when it comes to travelling, asking for 24/7 live updates on any issue that might affect their experience. Travel disruption has traditionally caused both a financial and human drain on resources in the industry, an issue which is only set to get worse as the number of passengers increases over time.
15below was founded with the goal of arming travel companies with the key instruments they need to provide live automated notifications for both passengers and staff. 15below has since grown significantly and is now one of the major suppliers of passenger messaging solutions: The company sends 1.3 million notifications every day, for 56 clients (including British Airways and Ryanair) boarding 800 million passengers a year.
Main competitors for 15below are Travelport, Amadeus (which joined forces with 15below in 2019), and Sabre, currently reporting much higher revenues than most other similar companies. Adapting channel strategies to new ways of communicating will be essential for any player in this market in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Fortnightly knowledge-sharing ‘DevEds’
- Friday ‘wind downs’ and company social events
- Work from anywhere scheme
- Family friendly policies
- 25 days annual holiday plus public holidays (increasing with service)
- Flexible public holidays
- Flexible working
- Perkbox retail freebies and discounts
- £1,600 IT budget
Company values
- Flying high: yet still climbing
- We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning
- People are our passport to success: they're at the heart of everything we do
- We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers
- Accelerating forward: embracing change, challenge and growth
- Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm
- All inclusive: we're a strong, collaborative community
- We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard
- Enjoy the journey: bringing fun and positivity to everything we do
- We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us
Leadership
Nicholas Key
(CEO)They are a qualified Developer having studied Computer Science at university. Started off as a Commercial Director before becoming the CEO of 15below.
Diversity, Equity & Inclusion at 15below
Nisha Gee (People Advisor)
- We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.
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