See other companies on Welcome to the Jungle
Canny
Customer feedback management platform
- 21-100 employees
- B2B
- Enterprise
- Analytics
- Customer service
- SaaS
- Product Management
- Data Analysis
- Wilmington, DE
Jump to section
Company mission
As a user, giving feedback can be disappointing. Canny is setting out to change that.
Our take
When planning product changes or road-mapping business direction, companies seek voices and opinions from throughout their organization. However, one often-ignored point of view is that of the customer, due to the complexities in retrieving and collating feedback at scale. Canny provides a customer feedback management platform, to collect, organize and analyze product feedback in a way that can inform smart decisions.
Canny’s platform was built to enable companies to make the most of every idea. It manages all stages of the feedback loop; capturing, extracting insights, enacting improvements, and responding to the feedback received. Existing user accounts are automatically tied to the feedback they give, allowing feedback to be filtered by categories such as “subscribers” or “paying customers”, meaning businesses can target improvements to have the largest effect on the most vital consumers.
Canny is a small, bootstrapped company, which it says enables it to act with complete customer focus. The company is profitable and growing, with current attention on building up its team and implementing improvements to the platform.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Bonus program (8% of base salary, varies on performance)
- Regular Compensation Reviews (conducted semi-annually)
- Equity grant
- 20 paid vacation days, 15 paid holidays, and unlimited sick leave
- Healthcare: medical, dental, vision
Leadership
Sarah Hum
(Co-founder)Former Product Designer at Facebook.
Andrew Rasmussen
(Co-founder)Previously co-founded Venzio. They also served as a Software Engineer at Facebook.