Catalyst Software

Brothers Edward and Kevin Chiu founded Catalyst Software after working together at DigitalOcean. During their time there, they recognized a notable gap in the market for effective customer success tools. Thus, Catalyst Software was conceived to address this deficiency, catering to the increasing demand for Customer Success Managers to acquire data analytics skills, an expertise often beyond their usual scope.

• Be Transparent: At Catalyst, we believe in open communication. We encourage honesty and directness from both our employees and management alike, because that’s how you build trust. And that’s what our customers can expect from us as well
• Take Ownership: There is no “passing the buck” at Catalyst. We are all responsible for our behaviors, actions, and decisions. That means doing what we say we’re going to do, and shouldering the results of those actions
• Place Customers at the Center: Our ethos at Catalyst is to make our customers’ lives better. It doesn’t matter what your job function is at Catalyst; everything you do impacts customers in some way. Always consider how your decisions will affect our customers before you take action
• Be Selfless: Catalyst's people are its most valuable resource, which is why we value selflessness so highly. This includes recognizing that people have diverse backgrounds, views, and self-identities, and creating a safe space for them all to co-exist and succeed together
• Have Fun: Fun is not just a foosball table or Beer Fridays. Fun is a willingness to laugh at ourselves and our industry (have you seen our memes?). It’s acknowledging that everyone likes a good joke, whether that’s a customer or a fellow employee. It’s learning when to relax and when to be professional
• Be Humble: There is no place for ego in a customer-centric company. We encourage everyone to be proud of the work they do at Catalyst, but it's critical that ego never gets in the way of collaboration or team culture

Total funding: $88.2m