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CloudCall
CTI solution for CRM
- 101-200 employees
- B2B
- SaaS
- Cloud Computing
- Leicester City Centre, Leicester, UK
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Company mission
To hire the greatest people, to build the greatest tools, to collaborate with the greatest partners and to be the greatest CRM centric communication platform in the world.
Our take
The CTI (computer telephony integration) software market size is expected to reach $5643.49 million by the end of 2028. Using customer data to inform calling operations has been shown to provide a smoother customer experience. CloudCall is a CTI solution that pairs with CRM information to enhance its clients knowledge and improve clients customer service.
The company has built a library of features since founding in 2011, from call recording to automatic call distribution. Alongside this, customers are able to use already installed programmes like Microsoft Dynamics to integrate with the CTI solution to create a smoother workflow. The platform now has tens of thousands of users with offices worldwide.
CloudCall operates in a highly competitive environment where many of its peers are larger and better capitalised, though the company has recently announced yet another integration with JobDiva, further expanding the possibilities of its platform. Having secured funding, CloudCall will hope to double down on its strategy and remain a competitive player in the market.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Hybrid working - We know that a good work-life balance is important. With fantastic workspaces and the flexibility to work from home, we offer our teams a fully hybrid work solution
- Recharge and refresh - In the office, you’ll have a free breakfast, and access to unlimited soft drinks and snacks
- Enjoy your birthday - In addition to a generous holiday allowance, you also get to take your birthday off as a paid day off, it’s your birthday after all!
- Training and development - We want you to always be able to improve yourself and learn new skills, that’s why we offer training that will contribute to your development
- Wellness - To us, mental health is as important as physical health. Take an additional day off each year to “recharge” and take some time for yourself and your wellness
- Employee network groups - Diversity matters to us, and our employee network groups are great places to celebrate, educate and promote a fully inclusive workplace, which is what we aim to be
- Paid volunteering days - Make change in you local community by volunteering, take part in charity events or community projects. We’ll give you two paid days a year to do it too!
Company values
- We work together - We openly communicate and support one another to achieve our common goals. Our teams ensure the success of our business by working together and collaborating closely. We celebrate wins and learn from our mistakes together, as a team
- We are changemakers - We make the impossible possible. We embrace change, and we’re open to adaptation – if the past serves no purpose, let it go. We play to our strengths and identify our weaknesses for improvement
- We play to win - Ambition is our passion; impact and results dictate our decision making. We operate with pace and focus. Here, resilience counts; we never quit
- We embrace diversity - We value all voices and perspectives knowing that differences in thoughts, experiences, and backgrounds, leads to innovation, not uniformity. We respect ourselves and others no matter someone’s gender, race, sexuality, age, disabilities, religion…everybody is equal at CloudCall
- We love our customers - The customer is at the heart of all we do. We put their needs first and take pride in providing them with outstanding solutions and service. Our success is defined by our customer’s success
Leadership
Stephen Moran
(Director)Worked as Technical Director at Cloudcall Pty Ltd, IT Infrastructure Manager at GraysOnline and Director of IT Infrastructure at MapX Systems.