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Cogito
Enhancing the emotional intelligence of phone professionals
- 101-200 employees
- B2B
- Artificial Intelligence
- Enterprise
- Training
- Customer service
- SaaS
- eCommerce
- Government Center, Boston, MA
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Company mission
Their mission is to provide human awareness technology to help professionals elevate their performance.
-18% employee growth in 12 months
Our take
In a call centre environment, the customer only hears the voice at the other end of the phone. Vocal tone, speed, patience and attentive listening go hand in hand to provide the best customer experience. The desired end result of each call is complete customer satisfaction, high quality customer service plays a vital role in customer retention.
Cogito is an AI based human awareness technology that instantly analyses hundreds of conversational behaviours to provide live in-call guidance combined with a real-time measure of customer experience. The system combines machine learning, voice analysis and behavioural science. With this technology, Cognito aim to improve sales results, delivering high quality service and enhancing the quality of care.
The AI coaching solution has positively impacted enterprise organisations from the consumer, to the agent and to the management teams. With their latest funding and newly appointed Chief Engineering Officer, Cogito wish to drive innovation and accelerate technical transformation.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Employee Assistance Programs (EAP)
- Employee Referral Bonus Program
- Employee Resource Groups
- Stock options via equity grants
- Pet Insurance
- Ability to support Cogician’s anywhere in the US through our Office Optional policy
- Company paid parental leave upon hire
- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays
- 401(k) retirement plan options
- Ongoing professional development and cross-training
- Your choice of comprehensive benefits for you and your - dependents effective on date of hire; health, dental, vision, flexible spending, life insurance, disability, additional voluntary supplemental life insurance
- 2 "Be Gentle" personal days
- Office Optional policy where Cogician’s choose where they work either primarily remote, primarily in office or hybrid
Funding (last 2 of 9 rounds)
Dec 2021
$17.4m
LATE VC
Nov 2020
$25m
CONVERTIBLE
Total funding: $129.9m
This company has top investors
Leadership
Joshua Feast
(CEO)They were a Founding Member for NZ Data Futures Forum and have Co-Found for 8i where they were also a Board Director and Advisor.
Ali Azarbayejani
(CTO)They were a Consultant and Owner of Azarbayejani Consulting.