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Critizr
Customer feedback platform for retailers
- 101-200 employees
- B2B
- Enterprise
- Analytics
- Communication
- Customer service
- SaaS
- Bois Blancs, Lille, France
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Company mission
To transform the way businesses listen to and understand their customers, empowering their staff to take action and deliver a great customer experience every day.
20% employee growth in 12 months
Our take
Critizr is an experience management platform that draws on customer focus to allow businesses to measure and optimise the consumer experience. It was founded to help companies shift from a metrics-driven approach to an action-driven approach.
The Critizr platform has the most complete choice of channels to collect voice-of-customer. The platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey - in-store, online, on mobile and through third-party partners (Google My Business for instance).
Critizr is used across over 20 different sectors including retail, banking, travel, entertainment and hospitality. The company is investing into its platform and branding to achieve future growth in these sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- You can’t climb Everest without the right gear! That’s why we provide you with a brand new MacBook and all the IT devices you need in order to reach the highest summit
- We want the team to work wherever they feel most comfortable. So we have a flexible remote working policy meaning every climber can choose to work wherever suits them best. We also offer a flat fee of £25 a month to cover some of your energy bill
- It’s important the team feels motivated and comfortable in their surroundings. That’s why we provide an allowance of £170 to each climber to purchase all the equipment they need (whether you spend it on a headset or a desk is up to you)
- We have a ‘work-hard, play-hard’ attitude. So we offer 25 days paid holiday on top of the 8 standard bank holidays in the UK
- We offer 28-day full pay off for the second parent in the UK following childbirth or adoption
- We finance your co-working space membership in order for you to work outside from home when you want a change in environment or when you want to meet with other members of the team! These co-working spaces come with a whole host of additional benefits, including fitness classes and social events
- Being an international company, it’s important that teams from different territories get to spend face-to-face time together. So we ensure any travel expenses are covered when visiting other offices
- It’s always good to plan for the future. Our pension scheme is based on salary sacrifice. We participate at a minimum level of 6% and match your contribution to up to 8%. There’s no cap on the employee contribution percentage
- At Critizr, we believe that everyone should know first aid, in case of an incident at work,but also as key life skills to have. . This is why we offer, to all employees who request it, the chance to obtain a first aid certificate
Company values
- 🐵 Human
- 🤝 Collaborative
- 🏔 Ambitious
- 🚀 Entrepreneur
Funding (last 2 of 5 rounds)
Oct 2019
$15.8m
SERIES B
Jan 2018
$3.2m
SERIES A
Total funding: $23.2m
Leadership
Nicolas Hammer
(CEO)Studied Innovation and Entrepreneurship at Stanford University.
Thibaut Carlier
(CPO)Previously Developer at Webwag for 1 year and Mobile Developer at Backelite for 7 months.