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DigitalGenius
Customer support automation platform
- 21-100 employees
- B2B
- Artificial Intelligence
- Internal tools
- Customer service
- SaaS
- eCommerce
- Canary Wharf, London, UK
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Company mission
DigitalGenius' mission is to transform the customer service function and to make the lives of both agents and customers easier, while helping businesses reduce their costs.
Our take
As eCommerce continues to rapidly grow, customer expectations are also rising. DigitalGenius is setting out to make customer service instant, cost-effective and genuinely helpful. In doing so, it wants to enable brands to provide a better shopping experience.
Its no-code platform automates the processes surrounding customer service by using AI. DigitalGenius connects with a company's CRM and customer service platform, to train AI assistants using the historical customer service interactions. The company has been growing 50% year on year, and have worked with global eCommerce and retail players including G Star, ON, Selfridges, and Brooks Brothers.
DigitalGenius is one of a growing number of companies working to enhance customer service, with competitors including Augment and Wit.ai. DigitalGenius has raised funding which continues to be invested into developing its AI and global expansion, all in the effort to meet its goal of being the market leader in the application of AI in customer service.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Generous vacation time
- Monthly team events
- Competitive salary
- Free monthly gym membership
- On-going learning & training
- Need anything? We are committed to your success as we know that it equates to ours so anything you need to do your job well? Just ask!
- Ownership and Meritocracy: We aren’t clock watchers and work in a highly results-driven way. So, you can expect full autonomy to experiment with your ideas and meritocracy from us
Company values
- Meaningful Work: At DigitalGenius, we facilitate conversations between companies and customers in the most efficient ways by developing the latest technologies. At DigitalGenius, the future is now
- Exceptional Team: We’re always seeking like-minded individuals to join our teams. We aren’t clock watchers, and we work in a highly results-driven way. You can expect full autonomy to experiment with your own ideas in a meritocratic environment
- Terrific Rewards: We offer great pay and perks, as well as the proven ability to grow. Also, we offer you an opportunity toward great career progression, and to learn from some of the world’s best across all fields
Funding (last 2 of 5 rounds)
Dec 2017
$14.8m
SERIES A
Aug 2016
$3.9m
EARLY VC
Total funding: $26m
This company has top investors
Leadership
Bogdan Maksak
(CEO)Previously Founder & CEO at MathsNaked and Head of Product Development at London Brand Management.