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To redefine customer service strategy with cutting edge AI.
Chatbots may have been in use for years now, but Directly has been optimising and improving its functions since it was founded in 2011. With co-founder Jeff Paterson having revolutionised the online music space way back in the early 90s, Directly and its new Darwin AI plans to do the same for customer service chatbots, which have historically been temperamental in their functions.
Having had its Business Unit acquired by global IT consultants CSS Corp and backed by Microsoft M12 Ventures and Samsung NEXT, Directly fluid, no-code AI has proven a popular solution to an age-old problem. As Directly expand and help the customer service departments of worldwide companies such as Airbnb and Samsung, their focus on human guidance in chatbot AI has remained core to their work and beliefs. As co-founder Anthony Brydon puts it, “AI has always stood on the shoulders of human intelligence”.
With tens of millions in funding through Series A and B investment and plenty of growth and innovation on the horizon, Directly is an exciting prospect for anyone who wants to work at the forefront of the machine learning boom.
Steph
Company Specialist at Welcome to the Jungle
May 2020
$11m
LATE VC
Jan 2020
$20m
LATE VC
This company has top investors
Andrew Brydon
(Co-Founder & Board Member)Former CEO of eMusic, CEO & Co-Founder of Visible Path, Acting CEO of ShopWell.
Jeff Paterson
(Co-Founder & VP Product)VP Products & Co-Founder at Visible Path, Partner at social Ventures Partners LLC.