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Dixa
Conversational customer service platform
- 201-500 employees
- B2B
- Artificial Intelligence
- Enterprise
- Customer service
- Machine Learning
- Automation
- København K, København
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Company mission
To build stronger bonds between brands and their customers through its all-in-one customer service platform.
-21% employee growth in 12 months
Our take
The customer retention rates of a business are essential to growing revenue, and offering excellent customer service is one of the primary ways this is achieved. However, today's rapidly developing technological landscape makes it difficult for businesses to juggle all the latest customer service tools, showing a demand for a more unified and efficient alternative.
Dixa provides an all-in-one customer service platform for businesses, including features for chatbots, automation, and inbound marketing. The platform integrates within all major platforms to facilitate consistent customer experiences, in addition to providing a single point of truth knowledge base for customer experience data.
Whilst there is no denying that Dixa will face fierce competition from more specialised customer service tools, the company has been smart to recognise that businesses are craving a more unified and efficient alternative to the arsenals of fragmented platforms. Through this approach, the company aims to help businesses to maximise the quality of its customer's experiences, replace repetitive workflows with automation, and empower businesses to craft interconnected customer experiences.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Flexible working - We appreciate the need for work and home life balance, whether that’s clocking out early to pick up kids, attend appointments, or go for a run. Friendship is built on trust
- Autonomy - We’re here to guide you, but you define your own trajectory. We encourage you to explore the opportunities within Dixa that give you the most energy
- Continuous learning - We offer training budgets for courses, conferences or networking events. Any other ideas for your growth? Let us know and we’ll make it work!
- Meaningful work - We are all working towards the same thing: building Customer Friendships. Whatever your role, you’ll see your impact on that mission
- Future planning - Your future is important to us, whether that’s babies, health or retirement. We offer family leave, family flexibility, insurance and pensions. We want to simplify planning for a future to give you peace of mind
- Other bits & bobs - Get to know your fellow Dixaterians over food and drinks (all catered in HQ). We also get people together now and again for company offsites and team socials (not always after work)
Company values
- Transparency - Friends are honest with each other. We consider it important to share our honest thoughts, feelings and opinions to help others, and ourselves, deliver our best work, irrespective of levels
- Inclusion - Friends include each other. We want our colleagues to feel comfortable in their skin and empowered by their individuality. It’s important for us to cultivate a culture where each person has a unique sense of belonging, irrespective of their background
- Encouragement - Friends encourage each other. We lift each other up during the difficult times, share accountability when we get things wrong, and celebrate together when we get things right
Funding (last 2 of 5 rounds)
Jul 2021
$105m
SERIES C
Feb 2020
$36m
SERIES B
Total funding: $157.6m
This company has top investors
Leadership
Jacob Vous Petersen
(Senior Director of Engineering)Initially served as the company's CEO then CTO. Previously worked for 4 years at Cirque, holding various positions such as Director of Software Development and Software Development Team Lead.
Formerly served as the company's VP pf Engineering. Previously Software Web Developer at DR - Danmarks Radio for 1 year and at GAFFA for 2 years.
Krisztian Tabori
(Director of Product Marketing)Formerly served as the company's Head of Creative & Design. Previously Web Designer at DR - Danmarks Radio for 1 year.
Mads Fosselius
(CEO)Previously COO and Partner at Cirque for 4 years.