Dixa
Agentic CS Platform
- 101-200 employees
- B2B
- Artificial Intelligence
- Enterprise
- Customer service
- Machine Learning
- Automation
- Middelalderbyen, København
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Company mission
To build stronger bonds between brands and their customers through its all-in-one customer service platform.
-21% employee growth in 12 months
Our take
The customer retention rates of a business are essential to growing revenue, and offering excellent customer service is one of the primary ways this is achieved. However, today's rapidly developing technological landscape makes it difficult for businesses to juggle all the latest customer service tools, showing a demand for a more unified and efficient alternative.
Dixa provides an all-in-one customer service platform for businesses, including features for chatbots, automation, and inbound marketing. The platform integrates within all major platforms to facilitate consistent customer experiences, in addition to providing a single point of truth knowledge base for customer experience data.
Whilst there is no denying that Dixa will face fierce competition from more specialised customer service tools, the company has been smart to recognise that businesses are craving a more unified and efficient alternative to the arsenals of fragmented platforms. Through this approach, the company aims to help businesses to maximise the quality of its customer's experiences, replace repetitive workflows with automation, and empower businesses to craft interconnected customer experiences.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Future planning: Your future is important to us, whether that’s babies, health or retirement. We offer family leave, family flexibility, insurance and pensions. We want to simplify planning for a future to give you peace of mind.
- Other bits and bobs: We know the best workplace benefits go beyond free coffee (though we've got plenty of that too). Enjoy daily catered lunches, unlimited snacks throughout the day, and regular team socials that actually bring people together.
- Flexible working: We've adopted a flexible work model, fostering the collaboration, innovation, and team connections that happen best when we work together in person. That's why we appreciate office attendance, but provide flexibility to occasionally work from home.
- Autonomy: We’re here to guide you, but we trust you’re the expert so you have full autonomy to decide how you do your tasks.
Funding (last 2 of 5 rounds)
Jul 2021
$105m
SERIES C
Feb 2020
$36m
SERIES B
Total funding: $157.8m
This company has top investors
Leadership
Jacob Vous Petersen
(Co-Founder & Senior Director of Engineering)Initially served as the company's CEO then CTO. Previously worked for 4 years at Cirque, holding various positions such as Director of Software Development and Software Development Team Lead.
Jakob Nederby Nielsen
(Co-Founder & CTO)Since co-founding Dixa in 2015, Jakob has held a number of roles and became the CTO in 2026. Previously, they were a Software Engineer at DR and GAFFA.
Krisztian Tabori
(Co-Founder & Head of Design)Krisztian has also held various roles at Dixa, moving into the role of Head of Design in 2024. Before Dixa, they co-founded Divmakers where they served as a Web Designer for over 2 years.
Mads Fosselius
(Co-Founder & Chairman)Mads previously served as Dixa's CEO and Chief Innovation Officer. They are also a Chairman of the Board at bareen and Humani as well as a Board Member at Weply.