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Felloh
Payment Operations For Travel Companies
- 1-20 employees
- B2B
- Travel
- Payments
- Fully remote - quarterly in-person meet ups are usually in London
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Company mission
To use their payments processing platform to create positive social change.
Our take
Travel companies are required by the Package Travel Regulations to protect customer payments. Merchant acquirers, who process card payments for the travel merchants, are obliged by the card schemes (Visa & MC) to refund the customer in case of failure of the merchant to fulfill the booking. The regulations require insurance, bonds or trust accounts to cover this risk and merchant acquirers pass on their risk in the form of higher processing fees to the merchants. Prior to felloh! data has not been available or poor quality with little visibility on the actual risks and where protection overlaps, so pricing is made blind.
Felloh! monitor the status of all payments in and out of the travel industry ecosystem. The company integrates with the merchant acquirers, travel merchants booking systems and provide ‘bank’ accounts to manage all payments in and out, eliminating guesswork and allowing accurate mitigation of the risk at lower cost.
This is popular amongst merchant acquirers, as they turn travel from high risk to low risk. As well as this, Felloh! help travel companies better manage compliance, payments, reconciliation and cash flow.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Flexible working. We are 100% remote and we measure outcomes not adherence to schedules
- 25 days of paid time off per year plus public holidays
- Private health and dental insurance
- £500 working from home budget
- A brand new MacBook (or whatever equipment you need)
- Budget for books and other resources you need, and we encourage you to find conferences or other ways to develop
Company values
- We believe in a better society
- We treat everyone fairly
- We are restless for change
- We champion technology for good
Leadership
William Bicknell
(Founder)Previously Marketing Manager at Marshall Cavendish, Commerical Director and co-founder at Chillisauce for 11 years, and CEO at Carsift for 5 years.
Diversity, Equity & Inclusion at Felloh
Caroline Rennie (Product Lead)
- We strive to build a fair and inclusive workplace, this starts with our recruitment but is also baked into our company culture
- We use anonymous screening in our recruitment process to review candidates based on a level playing field
- We use multiple reviewers of our application questions to remove individual reviewer bias
- All our team work remotely and are trusted manage their own time - we have found this has been particularly beneficial to employees with caring responsibilities
- We believe that remote teams open up a wider talent pool and makes working with Felloh a great option for team members who are less mobile or have accessibility needs
Articles
Endorsements
All
Autonomy (2)
Meaningful work (1)
Intelligent people (1)
Open and honest communication (1)
Flexible working (1)
Autonomy is part of the fabric of Felloh. We hire the right people, on great salaries, and put them in the right roles. I've led a number of projects with full autonomy and backing from the wider team.
Operations & Strategy
Autonomy
Jun 2022
Running through the veins of Felloh is the desire to improve travel protection for consumers. The broader vision is to improve the lives of those that work at Felloh and enact positive change in the wider community. This is transparent given our B-Corp certification that ensures we hold strong to our word.
Operations & Strategy
Meaningful work
Jun 2022
My colleagues at Felloh are super smart. We have a number of experts from Travel, Payments, Banking and complicated payment orchestration backgrounds. It means I can move quicker and develop quicker with access to such an abundant, knowledgable resource.
Operations & Strategy
Intelligent people
Jun 2022
Autonomy is key to our current success as we're a small team and we need to have trust in each other to make good decisions and build great tech. There's respect for the different areas of expertise within the business and everyone is always willing to add their expertise when called upon rather than everything being design-by-committee.
Product
Autonomy
Jun 2022
We're a remote-first with in-person meet ups every 1-2 months. Being remote means that team members are able to work around other life commitments easily (school run, dog walk, etc) without seeking permission. There's a high level of trust and a culture that really supports work-life balance, you can work when you feel most productive and from wherever you like. In-person sessions are usually planned with a few weeks notice and are always designed around people's travel requirements.
Product
Flexible working
Jun 2022
I was quite surprised that working remotely has actually led to the most open and honest communication from any organisation I've ever worked in. We're a small team but we're consciously trying to capture the communications that work at this size and make sure we maintain them as we scale. There's great transparency on all aspects of the business, decisions and thought processes from the leadership are shared and there is good understanding of both what our priorities are and why they are important. One of our goals is to build a business that we are proud of; ensuring that all team members feel that they can give feedback and it be acted upon is a key part of achieving that goal.
Product
Open and honest communication
Jun 2022