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Fini
Customer support resolutions platform
- 1-20 employees
- B2B
- Customer service
- SaaS
- Overtoomse Veld, Amsterdam, Netherlands
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Company mission
Fini is on a mission to help growth-stage companies increase user retention by proactively resolving their issues.
Our take
Fini aims to help growth-stage companies resolve customer issues at scale, with a view to increasing customer retention. Its platform integrates into existing CRM systems, automatically categorising ticket requests, resolving them where possible, and ultimately giving companies a clearer overall view of ongoing customer problems.
Co-founders Hakim Khalafi and Deepak Singla each spent a number of years at Uber, focusing primarily on customer experience and growth strategy. It was there that they learned how growth stage companies are constantly held back by trying to handle customer issues manually across multiple channels, hence the creation of Fini.
Having recently emerged from Y Combinator, Fini is still in its infancy, but with the startup ecosystem awash with scaling companies keen to maintain customers, this is a very opportune time.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Flexible and remote working
- Great benefits
- Serious equity
- A flexible work schedule
- The latest gear to bring your work to life
Leadership
Hakim Khalafi
(Co-founder)Previously spent over two years at Uber as a Senior Analytics Engineer then Manager. Prior to this they worked for KPN as a Lead Analytics Software Engineer and Accenture as a Machine Learning Software Engineer.
Deepak Singla
(Co-founder)Previously led Uber's platform and customer experience strategy after working in EMEA-focused Growth Strategy. Former Citi Business Analyst and PwC Senior Associate.