See other companies on Welcome to the Jungle
Freshworks
Customer engagement solutions
- 1001+ employees
- B2B
- Artificial Intelligence
- Enterprise
- Marketing
- Customer service
- Business Intelligence
- SaaS
- South San Mateo, San Mateo, CA
Jump to section
Company mission
To help companies better engage and communicate with their customers and employees with refreshing business software.
29% employee growth in 12 months
Our take
Offering an excellent customer service experience is more important than ever, but without the right tools, this can be difficult. Freshworks solves this problem by providing businesses with SaaS tools that drive customer engagement and satisfaction.
Freshworks was first founded in Chennai, India, before being heavily rebranded and successfully launched in the US. Since then, the company has grown into a market leader, and one of Salesforce’s chief competitors. Freshworks’ multi-billion dollar valuation is a testament to the market’s confidence in its products, which span social media comms, customer service chat functions, and more.
Freshworks is active across the US, Europe, Asia and the Middle East, and its clients include the NHS, Hugo Boss and Toshiba. Customer engagement is a fiercely competitive market, but Freshworks’ impressive growth shows that the company has significant staying power.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Work from home opportunities
- Equity + ESSP
- Dental, medical & vision coverage
- Disability & life insurance
- Flexible PTO
- Flexible spending
- Wellness benefits
- Commuter benefits
- Adoption & parental leave benefits
Company values
- Craftsmanship: We benchmark and demonstrate world-class capability in every aspect of the business
- Happy ‘work’ environment: We choose career paths that play to our strengths and operate as one collaborative unit with diverse perspectives and backgrounds
- Agility with accountability: We act with urgency. We are empowered to take ownership of our work, make quick decisions, and get things done
- True friend of the customer: Our promise to our customers is simple - we don’t want to be a vendor or a partner, we want to be their friend
Funding (last 2 of 9 rounds)
Jan 2020
$85m
SERIES H
Nov 2019
$150m
SERIES H
Total funding: $484m
This company has top investors
Leadership
Girish Mathrubootham
(CEO)Previously worked as a Product Manager at AdventNet, and was VP Product Management at Zoho.