Gen H

Mortgages are inherently complicated and trying to develop and explain new propositions to customers is a great challenge! There are also a lot of variables with people's situations and what they're after so there is a vast amount of customer needs you have to take into consideration. It's so rewarding to hear how our business has transformed people's lives!

It's so rewarding to hear how our business has transformed people's lives! People who couldn't buy but now can, people who got out of a trying situation. You really can make a huge difference to people's lives here

Working within a broken system has its own troubles but changing how it's run will take time and I think we are in the best place to do that and make it work for everyone!

Everyone at Gen H is motivated by our mission – to help real people access homeownership and the security it can create, and to fix the broken housing market. It's so easy to feel engaged and motivated when you believe in the work you're doing.

If you're keen to grow, there's room at Gen H. I'm always encouraged to take on work that I find interesting, and the whole team embraces opportunities to work together in new ways, to try out new ideas, and to support each other through collaboration.

The team at Gen H is mission driven, meaning, totally committed to the work we do. But that doesn't mean there's no work-life balance. We work hard, we take what we're doing seriously, and then we clock off. It's a great environment.

One of the reasons I really enjoy working at GenH is knowing that the work we do every day is actually helping to put people who were unable to buy a house into their first home! It's very rewarding to read those customer success stories

Maybe the biggest thing for me is the level of input and control that engineers have over defining our biggest challenges, coming up with potential answers and then building the solutions. We talk through every option before settling on a solution

This is the area where GenH has improved most since I joined. We have a clearly defined "Engineering Career Map" which lays out in plain English what each level is expected to do, how much they will be compensated and how to progress to the next level. There's also a clear definition between individual contributors & engineering managers so senior engineers who don't want to move into management still have a clear progression path

Decision making starts and ends with every member of the team. You are involved in decisions that impact your own team and others. Its very rewarding to be able to see the impact of these decisions and to be able to work out how your day is going to look without being watched 24/7

You get recognised for working hard and for making a difference. It is amazing to get praise for these things and to be able to see the impact you are having on customers and other employees.

GenH is breaking boundaries in the mortgage industry. Everyone in the company works hard to get our customers into homes and works hard to ensure their new home is affordable for them! Its amazing to be a part of this

Gen H has a wonderful combination of smart, low ego people who are genuinely motivated by the mission of changing the UK housing sector for the better. Diverse thought is recognised and celebrated, and voices are always listened to – from the most senior to the most junior – as long as individuals bring considered and data driven approaches to their thinking.

Will is an exceptional founder/CEO, bringing a rare combination of a razor sharp mission, clear vision around product and sales, and a warm, empathetic approach to his team. Below / around him are a fantastic C-Suite, who bring a wealth of experience across finance, people, marketing, strategy and credit – key to clear leadership and individual growth below them.

Few businesses have the luxury of being able to say they're solving a real-world social problem – and arguably the housing crisis is one of the biggest issues in UK society today, from a financial inclusion & inequality perspective, but also looking at how communities develop across the country. Being able to focus all work back to the core mission of making everyone in the UK a homeowner provides a clarity and purpose to all work, and allows all team members confidence that we're definitely not the bad guys – something not all businesses can be clear on!

There's a generous £1000 annual training budget toward learning and development, and lots of opportunities to learn or shadow teams. I've appreciated the focus on developing skills and career progression within the company, and how individuals from different teams are encouraged to learn from each other.

It's exciting to be in a place where there's so much variety and change - the pace if fast, but there's a lot of exciting and interesting work to do. Being in an environment where people are working on pioneering an innovative product is energising. People are encouraged to seek out work they see as meaningful to the business, and opinions are sought out and valued.

I joined Generation Home in part because of its mission. It feels inspiring working in a place looking to make fundamental changes to the home-buying market, and people are all driven and motivated by common goals and shared purpose.

We’re creating a mortgage product like no other before. There’s no pattern to follow, we need to build from first principles.

Ownership is the most important value in our product teams. Everyone owns their projects form top to bottom and should be autonomously engage with stakeholders, gather requirements and execute.

Mortgages have been stale for centuries, leaving thousands of people out of the property ladder. We’re shacking up the industry with a more inclusive proposal that puts customers first.

Getting a mortgage for a first time buyer is a really frustrating experience. We are changing it!

Celebrate the wins! Collaboratively learn from the defeats. Plenty of positivity to go around

We are solving an existing problem in a new way. Learning is at the heart of it all

I joined because GH wants to make the world a better place. Many people are locked out of homeownership in the UK due to useless lenders or greedy brokers, but we can change this. GH wants to empower potential homeowners by making homeownership a reality, and I want to be a part of that journey.

There's daily standups, weekly all-hands and many group/121 meetings where people communicate about the good and difficult moments. Everyone communicates directly and with respect, which I truly appreciate.

Team leads care about having employee input into the product and the company culture. We have forums to discuss these opinions, and quite often they do have a positive impact.

There are so many opportunities to learn either from highly skilled team members or through our annual training budget. There are so many team members from different employment backgrounds and you constantly learn grow from each other's knowledge and experiences.

Both positive and constructive feedback is always given to you. The team is great and you are encouraged to grow, progress and volunteer for new projects. There are always shout outs for a job well done and company wide announcements of accomplishments.

I originally joined the Generation Home servicing team, I moved across to our Customer Champion team temporarily and loved it so much that I stayed. You are encouraged to find what you want to do and you can always be open about where you see yourself progressing to.