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Glowing, Inc.
Customer engagement software for hospitality brands
- 1-20 employees
- Hospitality
- B2B
- Artificial Intelligence
- Communication
- Customer service
- SaaS
- Mobile
- Summerlin West, Las Vegas, NV
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Company mission
To enable mobile messaging throughout the hospitality and other industries around the world, so that guests or customers, along with other service providers, can not only easily communicate with each other, but also develop more enriching and meaningful (and glowing) relationships.
Our take
As the tourism industry continues to expand, the luxury hotel industry grows alongside it, but with this growth comes ever-changing consumer demands – specifically a want for digital experiences. Glowing provides an AI-based, omni-channel messaging platform for guests to interact with the hotels they are staying at; allowing hotels to reduce the time and money spent on guest transactions, whilst making their processes more efficient and effective.
Glowing was founded to solve interruptions in the enjoyment of hotel guests that are caused by them having to seek out or wait for staff. Its platform automates conversations with guests, and the task requests that are generated by these interactions – for example, providing another drink at the pool – to create seamless experiences that boost enjoyment and give a premium edge to their client’s venues. The customer experiences provided by glowing are brand-differentiated and include workflows for recovering from negative guest experiences as well as quick surveys that can be sent out to gauge guest satisfaction levels.
Glowing serves globally recognised luxury brands such as Mandarin Oriental Hotel Group and the Rosewood Hotel Group. The company is Ycombinator backed and continues to add new features to its platform to improve utility for clients.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Generous stock options
- Learning stipend
- Opportunity to travel globally
Company values
- Always Seek Truth with an Open Mind: Insight and progress starts with understanding what is, not what we wish things to be. No egos.
- Embrace Kaizen: Be curious; be flexible; have a growth mindset and reflect on mistakes to grow.
- Be an Alchemist in our Community: Everyone has a shared sense of responsibility, and proactively lends a hand.
- Live Shojin: Drive deliberately forward with a sense of urgency; Commit and persist towards specific goals.
- Be right-minded and a good human being: We are proud in our courage to do the right things, especially when it is inconvenient or painful.
Leadership
Jasen Lew
(Co-founder & CEO)CEO and Co-Founder of DailyHealthCheck.com. Previously co-founded LeadingFun Experiences and MySeniorCenter.com.
Parag Arora
(Co-founder)Former CTO of the company. Also co-founded Talker Network.