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Happy Returns
eCommerce returns management
- 101-200 employees
- B2C
- B2B
- Logistics
- eCommerce
- Arcadia, CA
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Company mission
To make returns beautiful — for shoppers, retailers, partners, and the planet.
29% employee growth in 12 months
Our take
Happy Returns is an e-commerce returns app for merchants and consumers. It has reengineered the order return process to provide a frictionless, hassle-free solution for both parties. For vendors, the app offers return options at lower costs through bicoastal hubs, and increases exchange rates. For customers, the app initiates a bridge between eCommerce and in-person returns.
Quick returns are a point of competition between merchants, and an area in which many retailers struggle to compete with giants like Amazon and Walmart. Happy Returns provides a solution for these retailers through combining software, services, and logistics, as well as a network of "Return Bar" locations nationwide, to facilitate quicker and simpler returns.
Happy Return's clients include brands such as Levi's, Gymshark, and Steve Madden. The company was acquired by PayPal in 2021, which allowed it to enhance its customer base. It has also partnered with rival Loop Returns, the return platform for Shopify brands, to bring box-free, label-free drop-off to more consumers.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- 401K Matching
- Unlimited PTO
- Employee Stock Purchase Plan
- Paid Parental Leave
- Medical, dental, and vision (80% of premiums for you and your dependents)
- Wellness Days
- Employee Resource Programs
Company values
- Solve real problems for real people.
- Hold ourselves to high standards.
- Be obsessively empathetic.
- Embrace diversity.
- Spend efficiently.
- Emphasize reality over hype.
- Find something to own and innovate.
- Stay humble.
- Think big while acting small.
Funding (last 2 of 5 rounds)
Apr 2019
$11m
EARLY VC
Dec 2017
$8m
SERIES B
Total funding: $25.1m
Leadership
David Sobie
(Co-founder)Senior Manager at eBay, Vice President of Product at Leadpoint, then Vice President Marketing at HauteLook. Co-founded Happy Returns in 2015.
Mark Geller
(Head of Product)Was Head of Mobile at NordstromRack.com for 5 years, leaving this role to co-found Happy Returns. Served as COO for 5 years, and is now Head of Product.