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Helpshift
Mobile customer service platform
- 101-200 employees
- B2B
- SaaS
- Mobile
- Financial District, San Francisco, CA
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Company mission
To enable mobile apps to improve customer experience, drive higher ratings, and increase retention.
5% employee growth in 12 months
Our take
Companies are aware it is much more expensive to acquire new customers than retain existing ones. A customer is four times more likely to move to a competitor as a result of poor customer service, compared to the issue being price or product related. So it is of no surprise that organizations continue to channel more resources into customer experience innovations.
HelpShift is one of those innovations. It is a mobile-first customer support platform that enables businesses to establish a personalized service with clients by leveraging artificial intelligence, automation and messaging.
The company has experienced impressive growth in the mobile gaming industry, as gaming companies focus on engaging with and retaining their players. It delivers in-app help to hundreds of brands. Including market-leaders such as Zynga, Viacom, Microsoft and Playrix. It is installed on over two billion devices worldwide. In 2021, HelpShift announced an integration with Discord, a popular hangout platform in the gaming community. They also became a Unity Verified Solutions Partner, a community of game publishers.
The company has excellent traction but the market is packed with competition from the likes of Zendesk, HelpScout, Freshdesk, and others.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- We are committed to helping our employees develop and grow, making learning and development funding and resources readily available
- You’ll enjoy full health coverage and we contribute towards your family’s coverage
- Contributing to our community is part of who we are. With regular opportunities to volunteer, we ensure that our impact will be felt across the community
- We offer generous PTO to provide employees with the time necessary to rest and rejuvenate. Just as important, we offer paid parental leave
Company values
- Wow the Customer - We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today
- Take Ownership - We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results
- Be Transparent - We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions
- Humility in Excellence - We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence
- Respect & Empower - We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes
Funding (last 2 of 5 rounds)
May 2019
$15m
SERIES C
Nov 2016
$2m
SERIES B
Total funding: $53.2m
This company has top investors
Leadership
Abinash Tripathy
(Chairman)Former Advisor at Hubilo Virtual and Postman and Managing Director at Yahoo. Founder of Infinitely Beta.