January

At January, transparency is lived day in and day out. You work in an environment where you feel completely at ease asking questions regarding any topic regardless of your role or department. In fact, you're encouraged to probe. This was really helpful for me as I transitioned into my new role.

January is not only intentional about recognizing great work but also how you as an individual like to be recognized. This is helpful for managers like myself that want to ensure employees are feeling valued.

I love the team energy at January. From the willingness to help a colleague or the celebration of a new accomplishment whether personal or professional, we're here for each other.

I am surrounded by people at work who are nice and who seem comfortable bringing their authentic selves to work. We go out of our way to recognize people with #kudos and #wins, recognizing both great work and great personal achievements.

I've been in the industry for long enough to see a lot of onboarding. The amount that people have shared in writing previously makes it so easy to become a productive member of the group. Whereas often you think it might take 3-6 months to be a productive member of the group, I felt like I was contributing something important in just a few weeks.

I didn't realize how much I would align with January's mission until I was interviewing. People genuinely need help resolving issues with their debts and a compassionate company that actually cares about helping them makes all the difference.

I joined January because our mission to humanize the debt collection industry is not only a huge win for people who are trying to get back on their feet. It's also a win for many parties that have been doing it wrong because it seemed like it was the only way to succeed. We are here to try to change the game entirely not just the players within the game.

My direct management is not only supportive, they are understanding. There is an understanding of clear work deadlines and direct feedback when it comes to small or large tasks. My manager cares about all of their directs and it can been seen with the many initiatives that the management team takes.

January team energy can be describe as vibrant and wholesome. We like to get things done, but we want make sure we celebrate the things we are getting done. Every team member is welcoming, we are a hybrid team that takes time to know each other and it shows throughout the team.

January's commitment to promoting open and honest communication begins with a core company value of assuming and practicing positive intent when collaborating with others. It's refreshing to see January focus not only on outcomes, and instead considering how we can also embrace the process.

January is growing at a rapid pace, and with that growth comes opportunities to improve processes throughout the company. Whether it's through optimizing client interactions, improving customer relations, or figuring out how we can better scale our existing systems, there are plenty of areas at January where one can identify improvements, and learn how to execute on those potential solutions.

January's mission to establish trust between consumers and creditors through fair and optimized collections aims to set a new standard for companies in the debt collection industry. I appreciate being able to contribute to a solution that can lead to the improved welfare for both consumers and creditors.

The company and the leadership team is great about assigning meaningful work with proper context and setting expectations, allowing all the employees to take lead and work autonomously to get the job done. When needed, the team is also super collaborative. What makes meetings more productive is that everyone comes ready with information on-hand and with decisions ready to be made.

Working in the debt collection space, you expect to see a lot of old-school processes, systems, and philosophies. January is a leading digital collections agency, but moreso, it's actually a tech company that focuses on helping borrowers get back on track with an efficient, compliant, and empathetic solution. The financial institutions that we work with love what we're doing in the space, and borrowers give us great reviews because we deliver an experience you wouldn't expect from a collections agency.

A lot of decisions here are really based on data and experimentation. As a startup, we know how much risk we can tolerate in our decision-making process. By being as data-driven as possible, we've been able to successfully scale with our current clients, gain new clients, double the size of our team, and more. Even our product is fully data-driven for each of the clients that we work with.