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Klaus
Customer service quality management
- 101-200 employees
- B2B
- Artificial Intelligence
- Customer service
- Business Intelligence
- SaaS
- Kitseküla, Tallinn, Harju County
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Company mission
To establish high-quality conversations between companies and customers.
54% employee growth in 12 months
Our take
Klaus was built for customer support teams by customer support veterans. The start-up offers an AI-powered customer service quality management platform that integrates with its clients’ help desk in order to review customer support conversations from channels like web chats.
Whilst the company has its competitors, including MaestroQA, Playvox, and Stella Connect, Klaus is well positioned and has secured a number of impressive customers - such as Epic Games, SoundCloud and WordPress.com.
The Estonian-based provider has seen global reach and continues to grow, with good levels of funding to fuel its expansion. Its client list provides a degree of confidence in the quality of Klaus’ services, which are always seeing innovative additions that stand it out amongst the crowd.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Seven weeks of paid time off
- Budget to set up your home office
- Mental health support
- Social events and retreats
- Competitive option grants
- Sabbatical after four years at Klaus
Funding (last 2 of 3 rounds)
Sep 2022
$12.7m
SERIES A
Sep 2020
$5.4m
EARLY VC
Total funding: $19.9m
This company has top investors
Leadership
Kair Käsper
(CRO)Previously co-founded Jobkitten and VURR. Experience serving as Director of Product Marketing for Pipedrive, and as Project Manager for Taevas Ogilvy.
Martin Kõiva
(CEO)Previously co-founded JobKitten. Experience serving as Global Head of Customer Support for Pipedrive, Country Manager for Cherry Media, and as a Consultant for PR Agency Jugaste, Liiva & Seimann.