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Lang.ai
Customer service automation software
- 21-100 employees
- B2B
- Artificial Intelligence
- Customer service
- SaaS
- Automation
- No-Code
- Murray Hill, New York, NY
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Company mission
Lang.ai's mission is to empower non-technical people to get the benefits of AI.
Our take
The workload for customer support teams is higher than ever, making it more difficult to hire customer service agents while maintaining a high bar for customer experience. Lang.ai aims to combat this, with a platform that automatically tags customer conversations to resolve service issues more quickly.
The platform uses AI to extract concepts from customer requests in existing help desk platforms like Zendesk and Intercom. It labels incoming messages, including emails and texts, and sets up automated actions that trigger with specific labels. Though it has competitors such as Levity.ai and Chatdesk, Lang differentiates itself through features such as tailored tagging for particular domains (e.g. food services, healthcare), that recognize industry jargon.
The company counts Stitch Fix, Ramp, Hippo Insurance and Freshly among its customers, and raised funds in 2022 that have been invested in research, development and go-to-market. With its innovative ideas and niche focus, the company is sure to find a strong footing in this market as it grows into the future.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Remote-first environment
- 100% Medical, Dental and Vision Insurance coverage
- 25 vacation days
- 401k matching
- Onsite company gatherings and culture events
- Global team
Company values
- Curiosity is in our roots
- Empathy is at our core
- We are pragmatic and move fast with trial & error
- Ownership based on trust and accountability
Funding (last 2 of 6 rounds)
May 2022
$10.5m
SERIES A
Feb 2021
$2m
SEED
Total funding: $14.6m
Leadership
Previously co-founded Sentisis and served as CEO for 6 years, before becoming Strategy Advisor to set up Lang.ai.