Loyal
Digital solutions for patient journeys
- 201-500 employees
- Healthcare
- B2B
- Artificial Intelligence
- SaaS
- MedTech
- Tech Square, Atlanta, GA
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Company mission
To erase confusion by giving the power back to the health systems that have spent decades earning the trust of their patients.
27% employee growth in 12 months
Our take
The US healthcare system is notoriously disjointed, making for a complex and sometimes hostile patient journey that can leave many dissatisfied. This is a problem: the US patient is a customer, and dissatisfied customers take their business elsewhere.
Loyal has developed a number of AI tools that providers can deploy to keep the patient journey smooth and their loyalty firm, like a symptom checker and chatbot on the patient side, for example, and for physicians there’s tools for triage, outreach, and relationship management.
Customer retention tech for the healthcare system isn’t a new concept, but it’s one that Loyal is doing a good job getting out to its target market. It’s used by over 55k providers across 290 hospitals in over 35 health systems, demonstrating the products add real value in what’s a lively and competitive US health provider market.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Full health, dental, and vision insurance - Loyal pays the premium for all employees!
- Long term & short term disability
- 16 Weeks Paid Parental Leave
- Participation Grant Program
- Annual Travel/Team Events up to twice per year (post-COVID)
- Matching Gift Program
- One Time Home Office Setup Stipend For Remote & Hybrid Roles
- 2 Volunteer days per year
- At least one holiday per month (sometimes, more!)
- 401[k] plan
- Monthly Internet Stipend for Remote & Hybrid Roles
- Flexible paid time off, sick and personal days
Funding (2 rounds)
Jul 2024
$33.5m
SERIES B
Oct 2020
$12.5m
SERIES A
Total funding: $46m
Leadership
Chad Mallory
(CEO)Previously served as co-founder, President, and COO of BrightWhistle.