MaestroQA
Call center quality assurance software
- 21-100 employees
- B2B
- Enterprise
- Analytics
- Training
- Customer service
- SaaS
- Midtown Manhattan, New York, NY
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Company mission
To help companies across the world improve their customers' experiences with better customer support.
-12% employee growth in 12 months
Our take
Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.
MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.
The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.
Kirsty
Company Specialist at Welcome to the Jungle
Funding (last 2 of 3 rounds)
Sep 2021
$25m
SERIES A
Oct 2019
$4.5m
SEED
Total funding: $31.3m
This company has top investors
Leadership
Vasu Prathipati
(CEO)Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.
Harrison Hunter
(CTO & CISO)Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.