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MosaicVoice
Quality Assurance automation
- 1-20 employees
- B2B
- Artificial Intelligence
- Analytics
- SaaS
- Automation
- SoMa, San Francisco, CA
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Company mission
To empower agents with real-time guidance and powerful analytics on all your voice and video calls.
Our take
Despite the call center market being worth around half-a-trillion dollars annually, the workflows and processes are archaic and inefficient. Founded by a team of call center veterans, San Francisco-based MosaicVoice offers software that replaces the manual tasks previously taking up an agent’s time, such as reading scripts and carrying out quality assurance processes.
Its software leverages the power of real-time transcription, streaming analytics and artificial intelligence to automate a load of the call center workflow. It listens to 100% of customer conversations as they happen and ensures agents are interacting appropriately. For instance, if an agent goes off script or violates a compliance rule, Mosaic will send an immediate alert.
This software has the potential to revolutionise the call center industry, creating a more efficient and error-free workflow for agents. It is primed for further growth and uptake following its place on Y Combinator’s 2022 program, the same body that funded and advised companies like Monzo and Airbnb when they were starting out.
Freddie
Company Specialist at Welcome to the Jungle
Leadership
Chishun Kwong
(CTO)Previously experience as a Principal Software Engineer for Promethium, Genesys, and Orange Communications, and as a Senior Software Engineer for ExecVision, Capital One, Folio Investing, FTEN, and AP Engines.
Julian McCarty
(CEO)Previously served as Vice President of Technology Investment Banking for Credit Suisse and as a Manager of Client Services for Nielsen Company.