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NLX
Automation for customer experience
- 21-100 employees
- B2B
- Artificial Intelligence
- Enterprise
- Analytics
- Customer service
- Machine Learning
- SaaS
- Automation
- No-Code
- Chelsea, New York, NY
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Company mission
To redefine how people interact with brands by providing automated and frictionless multimodal self-service tools, powered by Conversational AI.
Few candidates hear
back within 2 weeks
Our take
NLX is a conversational AI platform that delivers customer experience automation for enterprise teams. In a world that increasingly values personalized communications, it enables businesses to build, manage and analyze automated conversations wherever they need to deploy them.
The platform works end-to-end, enabling brands to initially create the conversations they need, and then continuously improve them through analytics. This means they can adjust their communications based on real customer feedback, making valuable changes much faster than usual.
This ability to empower improvement is one thing that makes NLX stand out. The company has seen promising funding from a number of investors, the latest of which will support it as it expand operations and accelerates its development efforts.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Unlimited vacation days (and all federal legal holidays off)
- Fully remote work culture
- Medical, Dental, Vision
- 401k retirement plans
- Conference reimbursement
- Company in-person retreats
Company values
- Elevate the customer - We think with the end-user in mind to help our clients achieve the best automated customer self-service experience
- Choose simplicity - In today's fast-paced world, it's easy to make things overcomplicated. Take the time to step back and see the simpler solution
- Be brave - If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it
- Keep it open - Transparency is key and open communication is a great way to be transparent
- Build an inclusive space - People may not always remember what you said, but they will always remember how you made them feel. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included
Funding (last 2 of 3 rounds)
Feb 2024
$12m
SERIES A
Dec 2022
$9.6m
EARLY VC
Total funding: $26.6m
This company has top investors
Leadership
Andrei Papancea
(CEO & CPO)Adjunct Professor at Columbia University in NYC. Was Director of Engineering at Argo Group, and Lead Software Engineer at American Express. Previously co-founded Mangata, where they were CEO, and Max2 where they were Lead Software Engineer.
Vlad Papancea
(CTO)Was a Software Engineer at Argo Group and KoalaTeaCode, Web Developer at The Knox Student and Andrei Media&Consulting, and Mobile Developer at Knox College. Also co-founded and was Chief Mobile Officer at Mangata.