Napo Pet Insurance

Napo is a start-up with big ambitions, meaning the work is often varied and challenging. I love that everyone is encouraged to lead projects and the supportive culture we have makes me feel empowered to do my job well.

From the moment I interviewed it was clear Napo has a brilliant philosophy. We're not trying to be just another insurer. We're truly dedicated to putting pets health and happiness first which I think is refreshing. I love that we constantly ask ourselves how we can make what we do more human!

It's great to work with so many animal lovers! Everyone is talented in their own right and there's a real sense of us going on a journey together. There's a good balance between hard working and having fun!

The Napo team is full of friendly and easy going people, always quick to support each other in our work. The team genuinely cares about our pets and other humans.

Napo is growing incredibly fast, meeting and exceeding our already ambitious growth goals. We also take time to manage our technical debt and operational overhead in order to make sure the growth is sustainable.

At Napo we regularly share our work and celebrate milestones hit, big and small! Impact is recognised and leads to greater ownership & responsibility.

At Napo, everyone's an owner. No matter what my role is, I can influence our company priorities. Nothing is decided top-down. That makes the work feel really meaningful, because you can drive the impact that you want to.

At Napo, we work to improve the lives of pets and pet owners in the UK. Due to our flat hierarchy, we can lead really impactful work in this space. It's super rewarding, and wholesome.

Napo has grown exponentially since I joined, which gave me an absurd breadth of opportunity. I can dig into whatever work I find most interesting, and there's so much room to grow with the company.

Everyone gives honest feedback to each other and all company news is always shared with everyone. We all work together to make sure we can work through any problems, so the honesty is so useful because we can take everything at face value and work together.

Nothing is ever a problem. If I need to start late one day or leave for an appointment or take a day off, it's always ok. If I work less one week than the next, then it's absolutely fine, as long as the work is getting done and we're there to support each other when needed, then the flexibility is there for you to be able to organise your personal life. The option to work remotely at least most of the week really helps with that.

I have never worked for a company that really cares about what I think. At Napo I'm listened to, even if it's not my specific area of expertise, my opinion is still heard. Employees are valued and we're asked frequently what we think or how we're feeling about the company itself or the projects being worked on.

I've never worked somewhere where the management don't look down on you and they treat you as an equal as a person. Napo ticks both those boxes and more, I've only been here just over a month but so far management have valued my knowledge and treated me with respect. It's a really nice working environment even working from home, everyone is really friendly, just a message or a call away and always happy to help

My manager is so supportive, friendly, open, honest and helpful. She cares about how I am in work and out, and is always happy to try to make things a little easier if she can. She's someone who you can have a laugh with and she would never look at you as less due to your position. I've genuinely made a real friend in her

When I joined Napo I needed to ensure that I was able to work around child care as my husband is in the forces and so gets sent away last minute sometimes. There was no issues with me working from home the majority of the time and they were happy to sign me on with hours that suited me

Fantastic team of wonderful, intelligent individuals. Plenty of opportunity to get involved in the entire tech stack and help drive the product. High quality, thoughtful work is driving Napo's rapid growth.

A carefully selected team of thoughtful, enthusiastic and intelligent individuals who are all passionate about growing together as a team. The large emphasis on employee health and happiness at Napo really contributes to a great sense of value.

Napo take plenty of time as a team to generate quarterly reviews, with all of the team contributing to everyone's feedback. This allows every team member to regularly receive honest and helpful insights into how to improve in their role (and be praised too!).

At Napo we work with a brand new stack, built from scratch using modern tooling, frameworks and deployment platforms. We embrace shipping often to production while leveraging great testing best practises and monitoring to ensure we're delivering high quality experiences for our customers. Every engineer has a say in how we achieve this and this is really inspiring.

We're given a high level of ownership of projects, with engineers of every level being able to lead on a project that feed into the company OKRs that we set collaboratively. As we're an early stage startup there's a lot to get through which is a challenge as we're building from the ground up.

When I joined Napo I didn't have any exposure of Pet Insurance as an industry and the challenges pet owners face but have since learnt so much in this area. On a day-to-day basis as an engineer there's also a lot to learn in terms of tooling, processes and new technologies.

Napo is growing quickly, meaning there is exciting opportunity to both have an acute impact on the development of the company and its product/s, and also to grow within and beyond your own role in the team.

There is a good balance at Napo between having the opportunity to test and push new ideas, while also having a solid team of staff who are knowledgable about and confident in their respective areas. It makes for a great learning environment.

Great work is celebrated at the Fortnightly Shareout meetings on Fridays, and the company Slack channel is always used to champion and acknowledge where good work has been done.