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Netcall
Customer engagement platform
- 201-500 employees
- B2B
- Enterprise
- Customer service
- Business Intelligence
- Automation
- Sales
- Bedford, UK
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Company mission
To help businesses radically improve their customer experience.
Our take
As customer-first business practices become the norm, companies need access to engagement solutions that will work alongside current operations – without the need for massive transformation. Netcall’s platform, Liberty, supplies a range of tools for transforming customer experience, improving IT performance, and speeding up business transformation without the need for big change projects.
The Liberty platform comprises several solutions including Liberty Create – a low-code app development accelerator – and Liberty RPA, that uses AI to automate certain processes. Having operated in the industry since 1997, Netcall’s products demonstrate an ability to innovate alongside changing technologies, which is promising for the company as it continues to grow.
Netcall’s platform is used by hundreds of organisations, spanning industries such as financial services, local government, and healthcare. The company won a lucrative contract with an S&P 500 international financial services firm, which not only increases Netcall’s exposure in the financial services space, but also showcases the utility and quality of the Liberty platform – opening up the possibility of reaching new big-fish clients in the future.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Reward – we offer a host of benefits including pension, life assurance, annual discretionary bonus, 25 days annual leave (plus bank holidays), and Perkbox.
- Flexible working – we moved to remote working during the pandemic and it is working brilliantly, but we also have offices in Bedford and Poole if you want a change of scenery.
- Always learning – we encourage our colleagues to grow. Our Academy is accessible not only to our staff but to all our customers and partners.
- Make a difference - We exist to make peoples’ lives easier, whether that’s agents in the contact centre, stressed-out IT managers, customers or NHS patients.
- Work on the latest tech - If you’ve got the talent, we have the technology and resources to help you create something you can be proud of.
- Have fun - We work hard to make life easy for our people. That doesn’t mean every day is a walk in the park but if you relish a challenge – and want to work with fun, creative, smart people – you’ll fit right in.
Company values
- Creativity: We’re rational, business-minded people but we work in a field where empathy and emotion are important. That’s why we put so much emphasis on creativity – you can’t build connections with people using data and sound strategy alone.
- High standards: We’re all about customer experience so our service needs to be excellent. We hold ourselves to strict SLAs and invest in the best available talent. We also know that what works today won’t necessarily work tomorrow – so we build in future-proofing, and constantly work with our customers to tweak and improve processes.
- Honesty: We’re always truthful about business challenges. Even when the truth hurts.
- Collaboration: Collaboration is right at the heart of our business, and we practice what we preach. We take care of our people, as well as our customers, and we want to help others do the same.
Leadership
Henrik Bang
(CEO, not founder)Former Non-Executive Director at Access Intelligence.