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To empower businesses with the technology and tools they need to ensure their customers feel valued and deeply appreciated.
As a company scales it can quickly run into difficulties managing customer experience. Size introduces complexities in internal and external interactions, leading to dissatisfied customers. Enter OvationCXM, a customer experience management platform that aims to connect the entire customer experience, smoothing over disconnects that can frustrate customers and lose their business.
OvationCXM (previously trading as Boomtown) is built with a low- or no-code architecture, allowing businesses to integrate its capabilities swiftly. It is also notable for the sheer number of integrations it has built in, allowing it to easily draw information from third-party partners in sectors as disparate as fintech and healthcare. Its capabilities have been recognized by companies such as Coca-Cola, GoDaddy and Bank of America.
OvationCXM recently raised Series C funding led by Telstra Ventures, and is experiencing 600% year-on-year sales growth. This influx of capital will allow it to reach new clients, develop its capabilities and research new technologies to support the CXM platform. It is also investing heavily in talent to help drive the company's rapid expansion.
Freddie
Company Specialist at Welcome to the Jungle
Alfred Kahn
(Co-founder & CEO)Prior to co-founding OvationCXM was an advisor at Loop Commerce and PaySimple. Before that was a founder and CEO of IP Commerce.
Alan Finlay
(Co-founder)Before co-founding OvationCXM was an Associate with Texas Pacific Group and ws an Analyst at Goldman Sachs
Tim Attinger
(Co-founder & President)Was the Chief Development Officer at Monitise and the Global Head of Strategy & Corporate Development for Blackhawk Network.
Guiseppi Marzelli
(Co-founder & VP Business Development)Managing Partner at Voyages Venture Capital. Also an Advisor and Investor with Mangomint and Fliptable.