Using AI to analyse patient experience data from multiple sources
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To improve healthcare by better understanding what patients think about the services they receive.
Standing for 'Patient Experience Platform', PEP Health is a social media listening tool, adding a new means of analysing and collating patients' feedback on the health services they've received. This offers real-time and detailed reporting of what patients really believe about the quality of their care, and enables providers to deliver better patient experience.
It aggregates information on every English acute hospital from millions of online comments and social media, before using high-tech machine learning to provide insights into providers' - whether NHS or private - weaknesses and strengths. This can lead to improvements in quality of care as well as patient satisfaction.
PEP Health allows providers to understand what patients think about their service, and consolidate excellent areas of care while fixing areas of concern. It also works with insurers and commissioners to work out with which providers their patients are most satisfied, so they can re-evaluate pre-existing arrangements.
Similarly, for regulators PEP Health can identify high-risk providers or departments to flag them up for investigation if required. Since founding, it has proven a useful and accurate predictor of CQC rating, offering real-time dashboards and ad hoc reports for optimal reporting.
Kirsty
Company Specialist at Welcome to the Jungle
May 2020
$1.3m
This company has top investors
Meghan Leaver
(Co-Founder)They took a Ph.D. at LSE and worked as a postdoctoral researcher at Oxford. In January 2017, they co-founded PEP Health to help improve healthcare and to empower the patient voice.
Alex Griffiths
(CTO)They worked at the Care Quality Commission for over 7 years before taking a Ph.D. at King's College, London. They co-founded PEP Health, having recognised the need to listen to patients better and faster.
All
Meaningful work (4)
Opportunities to learn (3)
Challenging work (1)
Nice people (1)
Team energy (1)
Innovative product (1)
Growing fast (1)
I like knowing that my work is directly involved in amplifying patients' voices. I find it motivational to think that the data we are analysing is real people's experiences, and that we are helping them to be heard.
Data
Meaningful work
May 2021
It feels like PEP is at an exciting time, really taking off in terms of getting new contracts and growing as a team to support this. I feel like I'm making an impact, and that my work, along with everyone else's, directly contributes to this, especially as we are a small team.
Data
Growing fast
May 2021
I like that my job feels really varied, and that I am involved in all aspects of the tech side of things, as well as with the company more generally. I always have to learn new things which keeps me on my toes but keeps things fresh, and I have the opportunity to learn a lot.
Data
Opportunities to learn
May 2021
PEP Health's mission is to transform the way patients are listened to across the healthcare sector. Better listening to patients equals improved patient centred care, enhanced patient outcomes and improvement in care and quality.
Operations & Strategy
Meaningful work
Apr 2021
PEP's data platform is one of a kind and changes the way we listen to patients across the healthcare ecosystem.
Operations & Strategy
Innovative product
Apr 2021
The energy of the PEP team is contagious, we work collaboratively on new ideas about how to use the data as it emerges and I learn something new every day!
Operations & Strategy
Team energy
Apr 2021
The company is helping patients' voices to be heard. A whole load of patient feedback goes unnoticed by hospitals as it's scattered across multiple sources and there's just too much of it to read through. We're turning that data into insights and helping healthcare providers make meaningful changes to improve patient experience.
Data
Meaningful work
Apr 2021
Working in a start-up it's important to get along with people you work with and that's certainly the case at PEP Health. Although COVID has made it a bit tricky of late, it's great to travel around Europe and meet up with the team regularly! Plus the regular Zoom drinks and virtual get togethers really help during these strange times.
Data
Nice people
Apr 2021
I'm learning so much from everyone I work with! We've got a diverse team with varied backgrounds which really helps us come up with novel solutions and exposes us to new ideas. We also have great access to online courses and there's always something new to get stuck into.
Data
Opportunities to learn
Apr 2021
As PEP is a start-up I have had so many opportunities to learn new things. I think each day I learn something new, which is really important to me. I have had the opportunity to learn in a lot of detail about things that I find really interesting.
Data
Opportunities to learn
Apr 2021
I feel very challenged and engaged at work, which means I am not bored at all. There is so much to learn and such a board range of topics to cover that I cannot imagine losing interest at all.
Data
Challenging work
Apr 2021
I feel in data science that data can be used in a variety of ways, a lot of which are unethical. At PEP we use data for the good and help hospitals improve patient experience. I feel a lot better working for a company that uses data to help people.
Data
Meaningful work
Apr 2021