Plain
Support platform for B2B teams
- 21-100 employees
- B2B
- Enterprise
- Customer service
- SaaS
- API
- London, UK
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Company mission
To build a new kind of customer service tool for modern, product-centric companies.
Our take
Over the last decade, engineering infrastructure across virtually every company area has become more advanced. This means that what used to take teams in high-growth companies entire quarters to accomplish now takes individual engineers a few days.
Plain wants to bring this change to customer service too, with its API-first platform that enables product and engineering teams at every scale to build great customer service. This rather niche focus, combined with how important customer service is to business success, provides ample opportunity for the company.
There are a lot of tools to compete with in the customer support space, including successful services like Intercom and Zendesk. Plain's product will need to be top-notch if it is to stand out, but it certainly has the team and backing to make it happen.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Generous equity on employee-friendly terms
- Up to 5% pension employer contribution
- 35 days holiday (inc public holidays) to use as you wish
- Enhanced parental leave
- £1000 yearly budget to spend on your own productivity
- Quarterly offsites in interesting and fun locations (our last one was in Copenhagen!)
Funding (2 rounds)
Feb 2025
$15.2m
SERIES A
Nov 2022
$6m
SEED
Total funding: $21.2m
This company has top investors
Leadership
Simon Rohrbach
(Co-Founder & CEO)Employee ~10 and first designer at Deliveroo. Built and ran 40-strong Content, Research and Design organisation for 5 years, and spent a year advising high-growth companies at Index Ventures.
Mathias Vagni
(Co-Founder & CTO)Early employee and lead designer at Lyst. Established the UI Infrastructure team at Deliveroo, transitioned into engineering and helped build Echo into one of the largest digital pharmacies in the UK.