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PolyAI
AI-based customer service voice assistants
- 101-200 employees
- B2B
- Artificial Intelligence
- Internal tools
- Customer service
- Machine Learning
- SaaS
- Waterloo, London, UK
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Company mission
To develop voice assistants that strive to understand everybody, no matter who they are or how they speak.
Our take
AI-driven customer service has spread quickly in recent years but has often produced limited automated voice and chatbot services.
PolyAI builds and deploys voice assistants for automating customer services, which sound like real humans. This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention.
Its competitors include Microsoft's Nuance, Isoft, Interactions, SmartAction and Replicant, but PolyAI is staying ahead of others as its voice assistant can go live more quickly, in more languages, and it charges on a per-minute basis. Recent PolyAI clients include Landry’s Entertainment, Greene King, Starling Bank and Viasat.
The company has the potential to completely disrupt the customer support market and its product is already working across different languages and sectors. It is available in the US and the UK, and has made significant strides in its expansion efforts in both regions.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- 🧡 Enhanced parental leave
- 📚 Learning and development annual allowance for books, training courses and conferences
- 💲Access to the company's 401(k) plan
- 👩💻 WFH allowance when you join!
- 🧘♂️ Discounts on gym memberships and relaxation app
- 🏡 Flexible working from home policy
- 🎉 Regular team socials, company parties, monthly Poly-Seminars
Company values
- Strive for Impact
- Lead by Example
- Speak Candidly
- Challenge and Support
- Think Big, Start Small
- Take Actions, Constantly
- Innovate and Simplify
- Diversity
- Curiosity
Leadership
Nikola Mrkšić
(CEO)Previously a machine learning consultant at Apple and holds a PhD in Machine Learning from Cambridge.
Eddy Su
(SVP Engineering)Worked as a research intern at Facebook after completing his PhD in Information Engineering at Cambridge.
Shawn Wen
(CTO)Holds a PhD from the Dialogue Systems group at Cambridge and worked as a research consultant at IPSoft Amelia team, and a research intern at Google Brain.
Diversity, Equity & Inclusion at PolyAI
- From day 1, PolyAI has attracted a diverse group of people with a shared passion for creating new technologies. Our team comes from 32 different countries and speaks 29 languages (and counting)
- 32% of our people are female
Articles
Endorsements
All
Autonomy (1)
Open and honest communication (1)
Growing fast (1)
There's freedom to make your own choices about what is most impactful for the company. From day one, all hires make critical decisions for live projects.
Product
Autonomy
Jan 2022
There is very open feedback, which helps growth. There's a strong push to exercise 'radical candour,' and to triumph achievements.
Product
Open and honest communication
Jan 2022
Growth both in headcount and client count means that career growth is also very fast. Every year is different for everyone.
Product
Growing fast
Jan 2022