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Proto

Inclusive chatbots and multilingual contact centre automation

Proto logo
21-100 employees
  • B2B
  • Languages
  • Customer service
  • Internet of Things
  • SaaS
City Commercial Core, Kitchener, ON

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Company mission

To unlock greater inclusivity at a massive scale while generating significant ROI for the institutions that adopt it.

Our take

Chatbots are more than conversation agents; they have become a tool to ensure outstanding customer support. Proto has quickly positioned itself as the leader for inclusive chatbots and multilingual contact center automation and, with the reality that 62% of customers have switched to a competitor following bad support experience from a company, we can only expect demand for its services to grow.

Staggeringly poor support for consumers in their native languages has led to billions of people being cut from critical digital services. Proto’s dominance in the industry is a result of its existence within the global market, offering AI tools for companies providing support in consumer's mother tongue. Its technology is deployed in over 15 countries, including those in the emerging markets of Africa and Asia, and has served thousands of businesses, expanding its client base to include governments and enterprises in the finance and healthcare sectors.

Proto focus has focused its funding on both product development and global expansion. The company intends to open source its Hermes AI machine learning models via API, as well as grow its workforce in new regions.

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Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • Visa support: Request support with immigration to countries in our corporate group
  • Full remote: Work anywhere in the world with stable internet.
  • Local co-work: Access any co-work office on Earth (and drink free coffee).
  • Refugee friendly: Proto prioritises candidates who are displaced or relocating due to conflict.
  • High and equal salaries: Get paid higher-than-average and equally with global colleagues.
  • Laptop incentive: You'll be paid back for work devices and tech upgrades.
  • Stock options: Qualify for employee stock options with leadership positions.

Company values

  • Gender Equal: Proto strives to maintain an even gender balance with mission-critical leadership opportunities for women
  • Multicultural: Proto aligns hiring to local market demands with a focus on polyglots and cross-cultural experience
  • Age Neutral: Proto combines the best attributes of each generation with opportunities matched to technical and lived experience
  • Helping the underserved: Proto deploys impactful AICX solutions for consumer inclusion and protection in underserved markets
  • Human-centered design: Proto works with regulators and leading development agencies to ensure benefits for local consumers
  • Equal opportunities: Proto grows with a level playing field of leadership and growth opportunities for its hyper-global team

Funding (1 round)

Jul 2022

$5.6m

SERIES A

Total funding: $5.6m

Leadership

Curtis Matlock

(CEO)

Briefly worked as a Research Assistant for CIGI and a Member's Assistant to Canada's Parliamentary Secretary for National Defence. Spent 3 years as the Director of Business Development for Designware and 1 year in the same position for Mappedin.